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Service Desk Analyst

1 month ago

Winnipeg, Canada Exchange Technology Services Full time

A fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the USA.

**Key Duties**:

- Maintaining a compliment of provided IT services as assigned (EG: Backups/Restoration, Threat Prevention - as a service);
- Creating and maintaining Service Requests/Incident records, work logs, change logs, project records, tutorial documentation, and contributing to an IT knowledge database;
- On a rotational basis provide After-hours “on call” support and varying shift work availability for the above; and,
- Occasional travel to remote sites to provide support.

**Skills and Experience**:

- Previous experience in a Help Desk Analyst role preferred;
- Excellent communication and customer service skills are a necessity; and the ability to work with a variety of customers at all levels;
- Experience with building and repairing computer hardware; and a working knowledge of past and existing computer hardware components/technologies required;
- Experience using an IT Service Management or ticketing system to manage Incidents and Service Requests;
- A strong desire to learn;
- Ability to work and excel in a team dynamic;
- Must be able to occasionally travel to remote sites as required;
- Must be able to perform shift work and on call support on a rotational basis;
- ITIL/Cobit, Comp TIA or MCSE certifications are an asset;
- A diploma in a computer related field preferred.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$45,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- On call
- Overtime

COVID-19 considerations:
Complying with Federal and provincial regulation and guidelines. Providing PPE.

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Service desk: 1 year (preferred)