Scheduling & Relationship Administrator

2 weeks ago

Victoria, Canada Just Like Family Home Care Full time

_**Just Like Family Home Care**_
- **Victoria & South Vancouver Island**_
- **Part-Time Scheduler & Care Relationship Administrator**_

**"Just Like Family Home Care®" **is looking for an individual who would work for us as a part-time Scheduler & Care Relationship Administrator as part of a small high performing team focused on ensuring our clients receive quality home care and healthcare services as we enrich the lives of clients within their homes. We are looking for someone who is motivated by making a difference in people’s lives every day. We know that being an integral part of the home care industry means that you care and that you wish to make an impact in someone else’s life. _That is why you are looking at this job_ _posting_.

Just as importantly is working in an environment where you feel that you are a key and valued part of a team, that you are respected and appreciated, and that you have the change to grow a fulfilling career. This is an exciting opportunity for anyone with leadership skills and experience who wants to make a difference in both the lives of our clients and our team members in the expanding home care field.

Just Like family is one of the leading seniors home care service providers in British Columbia. We provide an essential variety of customized home care services to our growing and loyal clients to fully meet their needs and those of their loved ones. We have a compassionate, caring, inclusive culture that emphasizes learning and collaboration. We put people first and are passionate about listening to stories. We go above and beyond regular caregiving duties with our holistic approach for making a difference every day.

This role will report to the Collaboration Leader.

We are looking for an individual with a passion for home care and making a difference in people’s lives every day who is willing to develop themselves with additional administrative and leadership skills.
- **Experienced Scheduler & Care Relationship Administrator Key Responsibilities**:_
- Day to day scheduling of a team of passionate caregivers.
- Support team members with office administration functions to ensure the smooth running of the business on a day-to-day basis.
- Ensure the matching of clients with caregiver that matches the needs of the client and the skills and experience of the caregiver.
- Interact with clients on issues or to seek feedback as required.
- Provide support as needed, including weekend and holiday phone relief.
- Monitor and respond to general line phone line and inbox.
- Maintenance and upkeep of electronic files.
- Support the Care Specialist - Payroll/Invoicing with general bookkeeping tasks, including but not limited to invoicing, accounts payable and receivable, payroll, and benefits.
- If required, provide home care support to clients to meet their needs which would include, bathing, preparing meals, feeding, changing, and assistance with walking, shopping and light house keeping. assist with anything else that improves their quality of life.
- **Key Requirements for this position**:_
- Minimum of a high school diploma
- Scheduling and/or administrative assistant knowledge and experience is preferred.
- Possess a minimum of 3 years of experience in the health care or customer service fields.
- Have a valid BC driver’s license
- Hold a current First Aid qualification
- Have a caring attitude with a positive, can-do approach
- Computer skills to be able to use the Just Like Family scheduling system.
- Compassionate personality
- Proficiency in Microsoft suites and experience with scheduling technologies and a particular high proficiency with Microsoft Excel, Word, as well as scanning and storing documents.
- A desire to make a difference in people’s lives.
- Knowledge of office responsibilities, systems, and procedures.
- Administrative assistant / bookkeeping certificate program is preferred.
- A track record of strong organizational skills with the ability to multi-task efficiently.
- Excellent time management skills and ability to prioritize work.
- Attention to detail and critical thinking skills.
- Ability to communicate effectively, both verbally and written.
- A passion for quality care
- **In return, the company will offer**:_
- Competitive and generous retribution
- Benefits (including a Health Spending Account)
- Development, feedback, and support of career goals
- Opportunity to be a key influencer within a fast-growing business that makes a difference to people lives every day.

**Compensation**:

- $25 an hour (Annual review)

This role is for 24 hours a week, which would mean working each week on Friday, Saturday, Sunday & Mondays during the day. Details of specific hours per day would be agreed upon hire.

This role is based at the Just Like Family offices at the Cook Street Village Activity and Wellness Centre, Victoria BC as well as at times, home based, as agreed with the Collaboration Leader.

**Responsibilities**:

- Communicate with stream pr

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