Bilingual (French and English) Third Party
5 months ago
Provide administrative support to ensure that the program operations are maintained in an effective, up to date and accurate manner including:
**Reception**:
- Answer general phone inquiries using a professional and courteous manner
- Direct phone inquiries to the appropriate staff members
- Reply to general information requests with accurate information
- Greet patients/suppliers/visitors to the organization in a professional and friendly manner
**General Administrative Services**:
- Forward voice mail from the general mailbox to the appropriate department/staff member making sure emergencies are dealt with in a timely manner
- Sort incoming mail, faxes, and courier deliveries for distribution
- Prepare and send outgoing faxes, mail, and courier parcels
- Sort lab reports and file material according to the established procedure
- Inventory, purchase, receive and store the office supplies ensuring that basic supplies are always available
- Aid Manager with onboarding and training of new staff - within scope of administrative duties
**Administrative Services for Patients**:
- Maintain referral record for outside agencies and satellite clinics pertaining to ovum donation
- Schedule physician consultations for new patients referred through agencies including gestational carriers, donors, and intended parents
- Arrange/coordinate phone consultations for non-local clients including assessment for interpretive services
- Follow-up, update and schedule counseling appointments for donors, intended parents and surrogates and bill appropriately
- Maintain donor/recipient database for statistical purposes including faxing monthly reports to agencies where applicable
- Faxing, scanning documents to appropriate agencies, laboratories and patients, i.e. custom letters, day 2/5 requisition for ultrasound and blood work, travel letters, sick letters, BHCG requisitio
- Management of incoming blood results - locating, filing
- Assembly of new patient charts
- Entering new patients into Visual Practice (VP) & eIVF
- Completing in house and outside lab requisitions and depositing in designated area
- Scheduling appointments for potential donor and or recipients with Third Party Reproduction Case Coordinators
- Update agencies on patient appointments
- Invoice patients for drug deposit, procedure fees, initial surrogacy consultation fees
- Coordination of the daily inflow of AODs in CReATe - cycle monitoring & notifying the appropriate persons-physicians, nurses and U/S technicians
- Daily check of incoming blood results and monitoring of fax machines for anticipated results
- Perform other related duties as required
- Active role in monitoring and improving patient safety as it applies to duties & responsibilities
- Translation with MD and counsellors
**Qualifications**:
- Post secondary education in business, computers or office management is an asset
- 1-3 years experience in an office setting
- Strong administrative skills and basic computer skills
- Ability to multitask and stay calm under pressure
- Self-directed, motivated, compassionate
- Able to function well within a team environment
- Ability to assess situations to determine the importance, urgency and risks, and make clear
decisions which are timely and in the best interests of the organization
- Advanced communication, organizational and interpersonal skills
- **Fluently bilingual is required, English and French, both written and spoken**
**Job Types**: Full-time, Permanent
**Salary**: $20.00-$21.00 per hour
**Benefits**:
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Weekends as needed
Supplemental pay types:
- Overtime pay
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- French (required)
Ability to Relocate:
- Toronto, ON M5G 1N8: Relocate before starting work (required)
Work Location: In person
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