Call Centre Agent

7 months ago


Mississauga, Canada Studio Dental Square One Full time

Join our team as a Call Center Representative to provide exceptional customer service and support. This role offers the opportunity to engage with customers over the phone, assist with inquiries, and promote products or services.

**Duties**:

- Handle inbound and outbound calls professionally and courteously
- Provide accurate information to customers regarding products or services
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Analyze customer needs and offer solutions accordingly
- Communicate effectively with customers to ensure satisfaction
- Maintain phone etiquette standards at all times

**Requirements**:

- Excellent communication skills in English; multilingual abilities are a plus
- Strong customer service skills with a focus on resolving issues effectively
- Ability to upsell and promote products/services
- Proficiency in data entry and navigating computer systems
- Bilingual proficiency is advantageous
- Prior experience in sales or call center environment preferred

Join our team today and be part of a dynamic work environment that values customer satisfaction and teamwork.

**Job Types**: Full-time, Part-time

**Benefits**:

- Dental care
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- On call
- Weekends as needed

Supplemental pay types:

- Bonus pay

Work Location: In person


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