Cic Commercial Agent

5 months ago

Mississauga, Canada Festo Full time

**CIC Commercial Agent**
Mississauga, ON

**Reports to**: Supervisor - Customer Interaction Center (CIC)

**Summary**: The Commercial Agent oversees important and strategic accounts in the Contact Centre. This includes answering all inquiries about products and services, accurately processing orders and quotations and resolving complaints and returns in a timely fashion.

**Location**: Mississauga Head Office

**Responsibilities**:

- Responsible for answering a high volume of inbound and outbound calls
- Maintains professional interactions when communicating with customers
- Manages the ordering process by coordinating and communicating expected delivery times and handling shipment-related inquiries
- Acts as the first point of contact for escalated customer complaints related to lost shipments, backorders and investigations
- Offers product solutions in response to individual customer needs
- Supports existing and potential customers as well as Festo sales staff and Festo sales partners
- Provides Festo website and catalogue navigation for products and services
- Partners with internal departments to investigate and resolve customer issues
- Audits customer orders for completeness and accuracy related to Festo processes
- Participates in special projects and other duties, as required

**Minimum Requirements**:

- Post-secondary education in a technical-related field is strongly preferred
- A minimum one or two (1-2) years of customer service experience in an office or call-centre environment
- Excellent interpersonal skills - must have the ability to communicate with diplomacy and interact with customers in a professional and positive manner
- Highly attentive to detail and fact-finding as to ensure accuracy of reporting
- Extremely well organized and resourceful with the ability to prioritize urgent tasks
- Ability to interpret customers issues to produce quick, effective results
- Resolves customer queries with a sense of urgency using a collaborative and customer-focused approach
- Intermediate skill level in Microsoft Word, Excel, and Outlook
- Ability to work independently with mínimal supervision
- Possesses a positive, team player attitude
- Hands-on experience with SAP is considered an asset
- Required to work varying shifts including evenings and statutory holidays when requested. Hours may be modified to reflect the changing demands of the business
- Bilingualism in English and French would be considered an asset
- This is a summary of the position profile only, and is intended to summarize the position requirements. _**FESTO INC. IS COMMITTED TO ENSURING EQUAL EMPLOYMENT OPPORTUNITY. ALL EMPLOYMENT DECISIONS, POLICIES AND PRACTICES ARE IN ACCORDANCE WITH APPLICABLE FEDERAL AND PROVINCIAL EMPLOYMENT LAWS.**_

**Job Types**: Full-time, Permanent

**Salary**: $47,000.00-$47,500.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay

Work Location: In person

  • Commercial Agent

    6 months ago

    Mississauga, Canada Festo Inc. Full time

    **Commercial Agent**: **CIC Commercial Agent** Mississauga, Ontario **Reports to**: Supervisor - Customer Interaction Center (CIC) **Summary**: The Customer Service Agent oversees important and strategic accounts in the Contact Center. This includes answering all inquiries about products and services, accurately processing orders and quotations and...

  • Commercial Insurance Advisor

    5 months ago

    Mississauga, Canada Iqra Arsalan - Desjardins Insurance Agent Full time

    **Commercial Insurance Account Representative - Desjardins Agent Team Member**: Location: Mississauga Type: Full Time **Position Overview**: A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of **Commercial Insurance Account Representative** - Desjardins Agent Team Member. We seek an energetic...

  • Commercial Insurance Advisor

    6 months ago

    Mississauga, Canada Iqra Arsalan - Desjardins Insurance Agent Full time

    Commercial Insurance Account Representative - Desjardins Agent Team Member Location: Mississauga Type: Full TimePosition Overview:A successful Desjardins Agent is seeking a qualified professional to join their winning team for the role of Commercial Insurance Account Representative- Desjardins Agent Team Member. We seek an energetic professional...

  • Senior Commercial Insurance Sales Professional

    2 weeks ago

    Mississauga, Ontario, Canada Iqra Arsalan - Desjardins Insurance Agent Full time

    Unlock Your Career Potential in Commercial InsuranceWe are seeking a highly motivated and results-driven Senior Commercial Insurance Sales Professional to join our dynamic team at Iqra Arsalan - Desjardins Insurance Agent. This is an excellent opportunity for a seasoned sales professional to leverage their expertise and drive business growth through...

  • Commercial Real Estate Agent

    6 months ago

    Mississauga, Canada Pontis Realty Inc., Brokerage Full time

    Join Pontis Realty for tailored support and hands-on training to streamline your business growth. Our proficient team provides the expertise necessary to excel in the competitive field of Commercial Real Estate. Embrace a collaborative environment where every team member gains access to exciting new commercial projects. Interested in venturing...

  • Director of Mga Commercial Insurance Programs and

    6 months ago

    Mississauga, Canada Approved Casualty & Surety Full time

    Our organization seeks an experienced Director of MGA, Commercial Insurance Programs and Surety offerings to lead and manage general agent (MGA) operations. A strategic mindset, strong business development capabilities, and leadership in fostering partnerships and relationships are essential for this role. **Core Responsibilities**: - Strategic Leadership...

  • Real Estate Commercial Sales Agent

    3 days ago

    Mississauga, Canada Keller Williams Real Estate Associates Full time

    We are seeking a Real Estate Commercial Sales Agent to join our growing agency. This position requires someone who can multitask and thrive in a fast-paced environment. The job will focus on the retail leasing and sales, investment properties and development opportunities side of our business. $86,500.00 - $187,500.00 yearly **Responsibilities**: - Follow...

  • Commercial Real Estate Agent

    5 months ago

    Mississauga, Canada Pontis Realty Inc., Brokerage Full time

    **Job description** **Curious about Commercial Real Estate As Well as Residential Real Estate?** At Pontis Realty, our commercial and residential divisions offer unparalleled training. Our unique package includes tailored in-person sessions covering everything from paperwork to client relationships and community networking. Plus, our in-house experts bring...

  • Business Development Insurance Representative

    2 weeks ago

    Mississauga, Ontario, Canada Iqra Arsalan - Desjardins Insurance Agent Full time

    Overview:A dynamic and skilled Commercial Insurance Account Representative is sought by Iqra Arsalan - Desjardins Insurance Agent to contribute to the growth of our business through value-based conversations and exceptional customer experiences.About Us:Iqra Arsalan - Desjardins Insurance Agent is a reputable insurance agency dedicated to providing top-notch...

  • Professional Insurance Sales Representative

    2 weeks ago

    Mississauga, Ontario, Canada Iqra Arsalan - Desjardins Insurance Agent Full time

    Job Title: Professional Insurance Sales RepresentativeAbout the Role:We are seeking a highly motivated and experienced commercial insurance sales professional to join our team. As a successful Desjardins Agent, we are committed to providing exceptional customer service and driving business growth through value-based conversations.About Us:Iqra Arsalan -...

  • Business Development Director for Commercial Real Estate

    2 weeks ago

    Mississauga, Ontario, Canada Keller Williams Real Estate Associates Full time

    Commercial Real Estate Sales Agent Job DescriptionWe are seeking a skilled commercial real estate sales agent to join our team at Keller Williams Real Estate Associates. This individual will be responsible for representing landlords, tenants, buyers, and sellers in commercial transactions.About the RoleThe ideal candidate will have a proven track record of...

  • Real Estate Residential

    5 months ago

    Mississauga, Canada Pontis Realty Inc., Brokerage Full time

    Expand future opportunities by working at a Residential & Commercial boutique brokerage. At Pontis Realty we provide customizable support & hands on training so you can start building your business hassle free. Our educated staff and management team has the knowledge to help you thrive in the competitive industry of both Residential and Commercial real...

  • Real Estate Residential

    3 months ago

    Mississauga, Canada Pontis Realty Inc., Brokerage Full time

    Expand future opportunities by working at a Residential & Commercial boutique brokerage. At Pontis Realty we provide customizable support & hands on training so you can start building your business hassle free. Our educated staff and management team has the knowledge to help you thrive in the competitive industry of both Residential and Commercial real...

  • Commercial Underwriter

    6 months ago

    Mississauga, Canada Approved Casualty & Surety Full time

    **Position Overview**: We are actively seeking an experienced Commercial Underwriter to join our dynamic team as we incorporate our Lloyd coverholder Builders risk / Errors and Omissions / Legal Expanse Insurance programs (to be referred to as “The Trio”. In this role, you will play a pivotal part in analyzing and underwriting “The Trio” insurance...

  • Real Estate Agent

    5 months ago

    Mississauga, Canada Exit Realty Apex Full time

    Overview: We are seeking a highly motivated and enthusiastic Real Estate Agent to join our team. As a Real Estate Agent, you will be responsible for assisting clients with buying, selling, and renting properties. This is a commission-based position with unlimited earning potential. Duties: - Assist clients in buying, selling, and renting residential and...

  • Lawyer - Real Estate (Residential & Commercial)

    3 months ago

    Mississauga, Canada Ignite Talent Solutions Full time

    p>If you are an energetic, entrepreneurial, self-motivated, and dedicated Real Estate Lawyer who works within the areas of Residential & Commercial Real Estate, this opportunity offers a chance to work with a highly respected Founder and Associates team within a full-service law firm known for their decades-long experience and contributions to real estate...

  • Real Estate Agent

    5 months ago

    Mississauga, Canada Pontis Realty Inc., Brokerage Full time

    **Curious about Commercial Real Estate As Well as Residential Real Estate?** At Pontis Realty, our commercial and residential divisions offer unparalleled training. Our unique package includes tailored in-person sessions covering everything from paperwork to client relationships and community networking. Plus, our in-house experts bring decades of combined...

  • Real Estate Residential

    5 months ago

    Mississauga, Canada Pontis Realty Inc., Brokerage Full time

    **Why Us**: Whether you are a newly licensed agent seeking the perfect brokerage to join or an experienced agent searching for a brokerage that can help you reach your full potential, Pontis Realty Inc., Brokerage is the right choice for you. As an ambitious agent, it is crucial to avoid the mistake of aligning with a brokerage that fails to prepare you for...

  • Commercial Lines Underwriter

    3 weeks ago

    Mississauga, Canada Northbridge Financial Corporation Full time

    p>What it’s like being a Federated Insurance Executive UnderwriterFederated Insurance Executive Underwriters customize solutions for our clients when they need insurance products to cover their Property and Casualty risks. They work closely with our internal sales agents to develop unique solutions. The Executive Underwriter is responsible for underwriting...

  • Supply Chain Agent

    3 months ago

    Mississauga, Canada Bombarbier Full time

    Why join us? As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience. Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing...