Call Centre Customer Support Representative
6 months ago
**Call Centre Customer Support Representative**
Are you passionate about providing exceptional service and assisting others? ELC Solutions Inc. is actively looking for dedicated professionals to join our team as Call Centre Customer Support Representatives. As a key member, you'll play a vital role in delivering outstanding customer experiences, handling inquiries, and resolving issues. If you are customer-focused with a passion for exceptional service, we invite you to be at the forefront of our commitment to outstanding customer service.
**Job Type**: Full-time, Permanent
**Responsibilities**
**Handling Inquiries**: Manage inbound/outbound customer/vendor inquiries, bookings, negotiations, and authorizations. Address incoming calls with professionalism, courtesy, and efficiency, promptly attending to customer queries and concerns.
**Communication**: Effectively communicate verbally and/or in writing with customers/vendors. Provide comprehensive information about our services, guiding customers through the process to ensure a clear understanding of our offerings.
**Complaint Resolution**: Approach customer complaints with empathy and professionalism, working diligently to find effective and satisfactory solutions.
**Compliance**: Maintain compliance with industry standards, controls, policies, and practices.
**Documentation**: Maintain accurate and detailed records of customer interactions, ensuring a comprehensive understanding of customer needs and preferences. Record interactions to understand and address customer needs.
**Team Collaboration**: Work collaboratively with team members to achieve both individual and team goals, contributing to a positive and supportive work environment.
**Shift Flexibility**: Ability to work shifts on location between 6 am and 7 pm.
**Other Duties**: Perform additional assigned tasks as required.
**Qualifications**
**Knowledge**: Insurance and repair industry knowledge is an asset.
**Experience**: Minimum 2 years of customer service or call centre experience.
**Skills**: Proficiency in listening, organization, motivation, efficiency, and focus.
**Communication**: Excellent verbal and written communication skills.
**Tech Skills**: Competency in Word and Excel.
**Multitasking**: Strong ability to multitask and manage time effectively in a fast-paced environment.
**Problem-Solving**: Effective problem-solving skills and the ability to think on your feet.
**Benefits**
Competitive Compensation
Access to comprehensive training programs
Health and Dental Insurance
Opportunities for career growth
**Training**:Will be held at 48 Galaxy Blvd in Etobicoke. Duration: 6-8 weeks.
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Toronto, ON M9W 6C8: reliably commute or plan to relocate before starting work (preferred)
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 2 years (required)
Work Location: In person
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