Bilingual Loss Recovery Representative

1 month ago

Mississauga, Canada Nissan Full time

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We are currently looking for a** Bilingual** **Loss Recovery Representative** to join our team in **Mississauga, ON (Hybrid)**.

This role will be responsible for maximizing salvage recoveries while minimizing collection costs and losses. Incumbent will be responsible for monitoring and analyzing the activities of the 3rd party collection agencies/ Legal counsel. Incumbent is responsible for the day to day operations of the insurance tracking position and the insurance claims departments.

**Job functions Include but are not limited to**:

- Assess all loss recoveries files to determine optimal course of action for recovery of the account - Review account history, prior collection activity and financial stability of customer and co-signor; Utilize research tools to obtain and analyze information, i.e. credit bureaus, CSRS searches.
- Assign accounts to collection agencies - Monitor and manage their activity/progress to ensure prompt results.
- Assign accounts to legal counsel - Provide legal counsel with clear written instructions and required back up documentation; Monitor progress of file and request ongoing up-dates as required. Collaborate with legal counsel throughout the process, review their recommendations and provide feedback and input.
- Administer outsourcing Programs/Parameters - Provide recommendations to management with respect to establishing/modifying parameters to enhance the program; Co-ordinate with agency to develop process to close accounts and payment reporting; Ensure accounts are assigned according to parameters set by NCF; Identify potential problem areas and submit recommendations to management. Administer bankrupt accounts - pursue trustee to obtain additional details where required. Administer bankrupt accounts - pursue trustee to obtain additional details where required. Engage additional outsource companies as required.
- Reporting - Develop monthly reports for management that provide performance comparisons for collection agency and internal collections. Evaluate results and submit recommendations to management; Bi-weekly reports to collection agency for payments received on outsource accounts.
- Administer accounts in house - Contact customers to make payment arrangements and initiate follow up. Issue past due notices/address customer complaints promptly and professionally; Commence legal proceedings in Small Claims Court where deemed appropriate; initiate skip trace process on charge off accounts where customer still has our security.
- Identify potential risk areas within NCF and bring to the attention of management; Review activity on repossession and skip accounts and submit recommendations with respect to deficient items.
- Maintains day to day operational queues where established and required and provides management with operational reporting.

**Minimum Qualifications**:

- Bilingual English and French required
- High school diploma and prior collections experience
- Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems is required
- Must have good analytical skills, have an eye for detail and accuracy, and be able to communicate clearly and effectively
- Required to make decisions on taking a payment from a customer's account and updating customer information on the system to keep it current, as well as problem solving and skip tracing for customers that cannot be located

Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fifth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.

**Visa sponsorship for this position is not available at this time.**

**NISSAN FOR EVERYONE**

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversi

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