Bilingual Customer Service Representative
22 hours ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our dynamic team at Bilingual Source.
The ideal candidate will be responsible for coordinating information flow regarding service repairs and customer orders, while maintaining excellent customer relationships and providing top-notch support.
Main Duties and Responsibilities:- Provide exceptional customer phone support, handle inquiries, follow up on issues, and resolve problems in a timely and professional manner.
- Offer administrative support and coordinate activities of Sales Representatives to ensure seamless workflow.
- Manage customer accounts, identify opportunities to increase revenue, and maintain comprehensive knowledge of company products and services.
- Prepare, release, and process incoming capital and regular sales purchase orders, complete necessary paperwork, and prepare invoices.
- Coordinate estimate preparation, manage repair prioritization based on approval date, and act as the key point of contact within the team for all workflow coordination.
- Analyze and participate in the improvement of departmental and company processes, contribute to computer programs or internal infrastructure enhancements, and assess customer concerns for reportable complaints.
- Maintain customer confidence by keeping information confidential, foster positive working relationships with employees from other departments, sales reps, and management, and perform other duties as assigned.
- Fluently bilingual in French and English, both written and verbal.
- High School diploma or vocational equivalent required.
- 23 years of experience in customer service within a product-based order management role.
- Exceptional customer service skills and professionalism to maintain an excellent rapport with external and internal customers.
- Strong attention to detail, organizational, prioritization, and multitasking abilities.
- Ability to develop positive relationships with coworkers and resolve conflicts, manage multiple demands and conflicting priorities simultaneously, and communicate effectively with team members.
- Well-developed computer skills, including proficiency with Microsoft Office products.
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