Bilingual Loss Recovery Specialist

2 days ago


Mississauga, Ontario, Canada Nissan Motor Full time
Job Summary

Nissan Motor is seeking a highly skilled Bilingual Loss Recovery Representative to join our team in Mississauga, ON. As a key member of our team, you will be responsible for maximizing salvage recoveries while minimizing collection costs and losses.

Key Responsibilities
  • Assess loss recoveries files to determine optimal course of action for recovery of the account, utilizing research tools to obtain and analyze information.
  • Assign accounts to collection agencies and monitor their activity/progress to ensure prompt results.
  • Assign accounts to legal counsel, providing clear written instructions and required back-up documentation, and monitor progress of file and request ongoing updates as required.
  • Administer outsourcing programs/parameters, providing recommendations to management with respect to establishing/modifying parameters to enhance the program.
  • Develop monthly reports for management that provide performance comparisons for collection agency and internal collections.
  • Administer accounts in-house, contacting customers to make payment arrangements and initiate follow-up, and issue past due notices/address customer complaints promptly and professionally.
Requirements
  • Bilingual English and French required.
  • High school diploma and prior collections experience.
  • Proficiency in Word/Excel/Outlook, and good comfort level adapting to new computer systems.
  • Good analytical skills, eye for detail and accuracy, and ability to communicate clearly and effectively.
About Nissan Motor

Nissan Motor is a leading automotive company committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We value inclusion in all areas of our business and strive to mirror the diversity of our customer base and the communities where we do business.



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