Customer & Partner Lead (Manitoba)

2 weeks ago


Winnipeg, Canada Paradigm Consulting Group Full time

**Are you seeking a meaningful and exciting career built on collaboration, innovation and commitment to service excellence?**

Paradigm Consulting Group is one of Canada’s leading independent consulting companies, specializing in information technology and business consulting services. We believe in mutually beneficial relationships - with our customers, our consultants, and our employees.

**We are seeking a Customer & Partner Lead in Manitoba.**

Do you enjoy developing and fostering meaningful relationships in Manitoba? Do you ask insightful questions that drives value for customers? Are you community-minded and connected to local private and public businesses? Are you looking for a role that assists in transforming our customers’ businesses?

**Our Business Development Team is founded on these principles**:

- **Customer in the Centre**:

- **Entrepreneurial**:

- **Collaborative**:

- **Innovative**:

- **Celebrating each other’s Success**

**We are a culture-first organization that is committed to helping our customers thrive. We are looking for a teammate who**:

- Views success as a shared achievement among Paradigm, our customers and yourself
- Wants to join a collaborative team across Manitoba and Saskatchewan
- Thrives with the autonomy to implement innovative ideas that will be impactful for our customers
- Seeks an environment that encourages taking on new challenges
- Collaborates with industry experts and consultants to advance the IT community in Manitoba
- Believes in building community and giving back to the places we work and live
- Shares a mindset that puts our customer’s success at the centre of our decisions
- Thinks like an owner and in turn, benefits from profit sharing and share options

**Help our organization deliver the best customer experience in Manitoba**

**POSITION OVERVIEW**
We are seeking a leader in Relationship and Partnership Management to join us In this role, you'll play a pivotal role delivering the best customer experience in Manitoba, while expanding our customer and partner base.

**WHAT YOU WILL DO**
The position requires an ability to connect and build relationships with new and existing customers You will translate customer needs and expectations into compelling opportunities and solutions.

As a key member of the Business Development team, you will work closely with our customers to bring creative approaches to complex business transformations. Key accountabilities include:

- Contribute your perspective & experience to shaping Paradigm’s overall GTM strategy in Manitoba
- Manage customer relationships and steward existing partnerships
- Community engagement and relationship expansion
- Promote Paradigm consulting services and solutions
- Understand our portfolio of services and align our value proposition and offerings to client needs and strategic priorities
- Strategic Account Management
- Identify, advance, and secure new opportunities (sales cycle management) from external and internal sources
- Develop and execute GTM campaigns
- Advocate for Paradigm Business Development best practices and end-to-end sales process
- Collaborate in a ‘one team’ environment and provide support for key opportunities.
- Work with our local and National partner community to respond to and deliver services and solutions

**ATTRIBUTES, KNOWLEDGE AND SKILLS**
- Ability to manage accounts like an entrepreneur, finding creative ways to drive business
- Self-motivated and passionate about growth, both individually and for Paradigm
- Natural ability to connect with others and build rapport
- A demonstrated commitment to culture and teamwork
- 8+ years of experience in a Business Development/ Account Management role or related and relevant experience.
- Excellent collaboration skills: working with our colleagues in Talent Acquisition, Consultant Care and Delivery to find solutions to complex opportunities
- Strong communication and intrapersonal skills: ability to speak as a peer with C-level buyers at large enterprises
- Excellent writing skills (professional and persuasive writing)
- Strong organizational skills and work ethic
- Strong computer skills and familiarity with standard office productivity software
- A commitment to cross organizational collaboration and maintaining a great culture

**WHY WE’RE DIFFERENT**
- Locally Owned: be part of a 33+ year local organization that is committed to the growth and economic development of Manitoba
- Employee Ownership Option: employees can invest and be shareholders of Paradigm
- Family-Life Balance: paid 6-week sabbatical after 7 years of service
- Training: Paradigm invests in the growth of our employees. We pay 100% of approved education.
- We see the value of investing in our employees through extensive professional development, information sharing, best practices and offering progressive and highly sought-after training

**ABOUT PARADIGM**
Paradigm Consulting Group is a leading provider of business and IT directi



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