Intake Assistant

2 months ago


Toronto, Canada Times Change Women's Employment Service Full time

Times Change Women's Employment Service is a non-profit community employment service located downtown is seeking a part-time staff person to provide program support for our programs. This is an excellent opportunity for a person interested in working in employment or women’s services.

**This position is available through Toronto Employment and Social Services’ Investing in Neighborhoods program; therefore, applicants must be in receipt of Ontario Works (OW).**

**Responsibilities**:

- Conduct clients’ needs assessment and provide necessary information regarding employment services and workshops
- Answer and directing phone calls remotely and responding to walk-in inquiries and phone calls in person
- Process and register new clients with the agency and ensuring all paperwork done properly
- Properly document of interactions with clients to capture usage statistics
- Build a relationship of trust with clients and provide necessary information about the programs and eligibility requirements to access assisted and un-assisted services
- Scheduling clients' appointments with employment counsellors after prescreening and receiving their forms
- Checking the EOIS system for new referrals and registering clients
- Updating agency’s monthly service/program calendar and front desk computerized registration forms
- Coordinating the resume clinic appointments and follow ups
- Referring clients to external community services as needed
- Assisting clients with employment-related research and activities in the resource centre including job search guidance
- Offering tours of the resource centre and the donation boutique
- Orienting new clients to resource centre equipment and policies
- Maintain and update resources in the intake and resource centre spaces as needed
- Any administrative duties as needed for staff working from home (pulling files etc.)
- Participation in occasional staff meetings as needed
- Depending on interest and abilities, additional responsibilities may be assigned

*

**Skills and Qualifications Required**:

- Post-secondary education and/or experience in employment/community services
- Professional, confident, and warm customer service approach
- Clear written and verbal English communication
- Strong listening skills
- Strong attention to details
- Strong computer skills (testing in Internet/MS Office will be done at the interview)
- Ability to organize, prioritize and follow through on tasks independently
- Ability to maintain patience and provide clear instructions while assisting others
- Sensitivity to women's needs and cultural awareness/experience
- Committed to promoting a diverse and inclusive environment

**Hours**:24 hours per week **Wage**:$17.50 per hour

**Job Type**: Part-time
Part-time hours: 24 per week

**Salary**: $17.65 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Application question(s):

- Are you on Ontario Works currently? (You must be on Ontario Works to apply)
- Are you able to commute to 2 Carlton Street Tuesday, Wednesday and Thursday beginning at 9am?

Work Location: In person

Application deadline: 2023-08-12
Expected start date: 2023-09-04


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