Intake Coordinator

2 weeks ago

Toronto, Canada Beaches Therapy Group Full time

**Beaches Therapy Group** currently has three busy, modern clinics in Midtown and East Toronto. We are collaborative, multi-disciplinary staff, offering individual, couple, child, and family therapy. Our clinic serves a broad range of clients.

We are a mostly paperless practice with excellent management software. Solid administrative support in a beautifully and newly renovated clinic space. We have a fantastic team and a collaborative atmosphere with regular case consultations.

**Position Summary - Intake Coordinator**

The intake coordinator role will be responsible for maintaining front-office client intake; which includes updating and maintaining intake lists, booking initial consultations, and being a touchstone for meaningful client-clinic interactions. Performing each day with compassion, understanding, and humanity.

**This is an in-office position with the ability to work at all three locations.**

**Days and Hours**

**Sunday - Thursday, 10:00 am to 6:00 pm.**

**Salary**: $45,000/yearly

**What you will do**:

- Managing referral intake from start to finish via registration of the inbound patient, from web and phone sources, by thoroughly understanding the client's needs and their treatment goals
- Booking patients into the appropriate clinician's schedule for a clinical consultation based on current therapist availability.
- A sensitive approach to client-facing interactions, allowing the client to be fully heard and understood while still adhering to clinic procedures.
- Nominal online record and document management (we are a paperless practice).
- Answering occasional distress calls when they arise, triaging to the appropriate external services as needed.

**What you will bring**:

- Two years of postsecondary education in a related field and/or equivalent work experience. Working towards your Masters of Social Work or Registered Psychotherapy would be ideal.
- Two or more years of experience as an administrative office assistant is preferred.
- Excellent communication skills in English (spoken, written, reading and comprehension); other languages are considered an asset.
- Committed, reliable. Compassionate and sensitive to the vulnerabilities of patients in a mental health setting.
- Proficiency in Microsoft Office Suite, and the ability to learn new programs specific to the business
- Familiarity with JANE booking software is considered an asset, but not required.
- Crisis centers / social mental health setting experience is considered an asset, but not required.

**Additional Responsibilities/Skills/Competencies**:

- Ability to effectively follow assigned procedures for various scenarios.
- Completes work within expected periods of time.
- Demonstrates the ability to use problem-solving and critical thinking skills.
- Passionate about learning, training, and ongoing development in the mental health space.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 per year

Schedule:

- 8 hour shift

Application question(s):

- Can you work the days, hours, and locations listed on the job posting?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Jane: 1 year (preferred)
- Office: 1 year (preferred)

Work Location: In person

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