Quality & Reporting Supervisor (Community

6 months ago

Toronto, Canada SPRINT Senior Care Full time

**About SPRINT Senior Care and the House Calls Team**:
SPRINT Senior Care began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. The House Calls Team at SPRINT Senior Care provides seniors with comprehensive and ongoing primary care, as well as chronic and acute disease management, medication administration, in-home interdisciplinary assessment, ongoing case management, and system navigation.

**Job Summary**:
The Supervisor monitors the program metrics while creating an environment that supports organizational values including client-centred care, accessibility, effectiveness, respect, and safety. The Supervisor plays an important role in ensuring a timely and efficient workflow for a team of physicians, allied healthcare professionals, and administrative staff.

**What you will do**:

- Provide Supervisory oversight to the House Calls Coordinators, including providing back-up support as needed.
- Work in close contact with the House Calls team to provide optimal patient care, resolve operational problems, and develop operational policies and procedures where necessary.
- Responsible for all reporting requirements, including but not limited to regular Ministry of Health and Ontario Health reports.
- Establish metrics and reporting processes to capture efficiencies and demonstrate accomplishments.
- Liaise with Program Manager and Director of Quality & Safety to establish Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) to support data-driven decision-making and measure the successes of the House Calls program.
- Act as the lead for all Telus Med Access-related issues.
- Responsible for on-boarding and off-boarding team members to Telus Med Access EMR, as well as managing communication with Telus EMR regarding system issues/updates.
- Meet regularly with House Calls team members to review work schedules, act on identified issues, and share updates.
- Identify and recommend potential process improvements in House Calls administration, operations, systems, and other areas, and assist with the design and implementation as required.
- Conduct assessment of current and future staffing needs with review of trends to help manage and identify peak times for resource decisions.
- Support onboarding and offboarding of team members.
- Support physician billing including reviewing and managing error reports.
- Oversee and support the ordering of equipment and supplies.
- Participate in weekly House Calls rounds.
- Provide support to team members and assist them with administrative tasks as needed.
- Audit and approve bi-weekly staff schedules for payroll purposes.

**What you will need**:

- Post-secondary degree or diploma in a relevant field.
- One (1) - Two (2) years centralized scheduling experience.
- Demonstrated experience coordinating or managing projects.
- Demonstrated ability to manage competing priorities and stay accountable for ongoing responsibilities as assigned.
- Excellent oral and written communication skills, including presentation skills.
- Ability to work in a team environment, coordinating with various departments to achieve goals and objectives.
- Ability to implement program plans, prioritize projects and achieve successful results.
- Advanced computer skills in Word, Excel, and PowerPoint. Ability to use excel and project management software to calculate and display data.
- Analytical Skills in researching and validating of data.
- Demonstrated ability to foster positive relations and work with a broad range of people and service providers.
- Ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. Demonstrate an intermediate to advanced level for database concepts and structures.

**What We Offer**:

- Opportunity to be a part of a passionate team committed to providing client-centred, high-quality services to seniors
- Pension Plan
- Comprehensive Benefits Plan (health, dental, insurance)
- Employee Assistance Program
- Paid time off
- Tuition reimbursement program and professional development
- Wellness Program
- Recognition and fun events
- Opportunity to make a difference in the community

  • Quality & Reporting Supervisor - House Calls

    7 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and...

  • Electrical Solutions Specialist

    1 month ago

    Toronto, Ontario, Canada Amp Pro Electrical Solutions Inc. Full time

    Amp Pro Electrical Solutions Inc. is seeking an experienced Electrical Solutions Specialist to join our team in providing top-notch electrical services. This full-time position offers a competitive salary of $80,000-$120,000 per year, depending on experience and location.About the RoleThe successful candidate will be responsible for designing and...

  • Communications and Results Reporting Assistant

    4 months ago

    Toronto, Canada Toronto International Leadership Centre Full time

    POSITION TITLE**:Communications and** **Results Reporting Assistant** SUPERVISOR: Senior Director, Finance & Quality Assurance **Background**: Toronto Centre (TC) is a dynamic, independent not-for-profit organization that delivers high quality capacity development programs to central bankers, financial regulators and supervisors, primarily in emerging...

  • Quality Control Specialist

    7 months ago

    Toronto, Canada One Community Solutions Full time

    **Quality Control Specialist** **One Community Solutions CARES.** **C**ompassion, **A**daptability, **R**elationship Building, **E**xcellence, **S**afety. We at One Community Solutions provide a unique service which involves working with the vulnerable population currently made up of individuals who are battling homelessness, drug addictions and mental...

  • Tenant and Community Services Program Coordinator

    3 days ago

    Toronto, Canada Toronto Community Housing Full time

    **Make a difference** Is community development your passion? Do you want all persons of Toronto to have the opportunity to thrive? If working in a collaborative environment and feeling like you contribute to the greater good is where you see yourself, you may want to consider working with Toronto Community Housing! The Operations Division supports the...

  • Woodwork Shop Supervisor

    6 days ago

    Toronto, Canada Coletech Quality Woodworking Inc. Full time

    Coletech Quality Woodworking is seeking a Production Supervisor that will drive continuous improvement and the optimization of all production and reporting duties in the shop. This position requires exceptional communication and leadership skills to develop processes that will maximize safety, quality and productivity. - Supervise and coordinate the...

  • Site Leader

    6 months ago

    Toronto, Canada TRIGO Global Quality Solutions Full time

    **TRIGO Global Quality Solutions is seeking to fill a Site Leader Position.** **Overall Purpose of a Site Leader** Ensure Quality services and support for all missions assigned to their site(s) Provide leadership and guidance to personnel fulfilling missions Support and maintain a positive and productive atmosphere at sites Ensure all company and...

  • Reporting Assistant

    6 days ago

    Toronto, Canada Toronto Community Housing Full time

    **Make a Difference** **What You’ll Do** - Gather and synthesize information from a variety of sources to support audits overseen by the Senior Advisor, monthly and quarterly reporting by the OCHE, strategic planning, development and management of policy and protocols, and stakeholder relations. - Prepare updates, presentations, briefing notes and reports...

  • Community Integration Worker

    3 months ago

    Toronto, Canada Bellwoods Centres for Community Living Full time

    **Employment Opportunity** **Job Title**:Community Integration Worker **Status**:Full Time, Permanent **Union**: N/A; Non-Union Position **Salary**:$48,365-$57,750 **Location**:City of Toronto **Schedule**: 40 Hours per week. Monday to Friday **Positions Available**:1 **Department**:Service Excellence and Innovation Team **Supervisor**: Director,...

  • Community Integration Worker

    7 months ago

    Toronto, Canada Bellwoods Centres for Community Living Full time

    **Employment Opportunity** **Job Title**:Community Integration Worker **Status**:Full Time, Permanent **Union**: N/A; Non-Union Position **Salary**:$48,365-$57,750 **Location**:City of Toronto **Schedule**: 40 Hours per week. Monday to Friday **Positions Available**:1 **Department**:Service Excellence and Innovation Team **Supervisor**: Director,...

  • Community Integration Worker

    6 months ago

    Toronto, Canada Bellwoods Centres for Community Living Full time

    **Status**:Full Time, Permanent **Union**:N/A; Non-Union Position **Salary**:$48,365-$57,750 **Location**:City of Toronto **Schedule**:40 Hours per week. Monday to Friday **Positions Available**:1 **Department**:Service Excellence and Innovation Team **Supervisor**:Director, Transitions and Community Partnerships **The Role**: This is an exciting...

  • Community Support Facilitator

    8 months ago

    Toronto, Canada Community Living Toronto Full time

    **ROLE SUMMARY** **KEY RESPONSIBILITIES** **Program Development & Delivery (Facilitation)** - Keeps informed of various support and community development approaches. - Research novel programming opportunities. - Facilitates programming, classes, workshops, and experiences in person and/or virtually. - Moderates and facilitates online help and experiences...

  • Capital Projects Supervisor

    1 month ago

    Toronto, Canada Circle Community LandTrust Full time

    **Position Overview**: Circle Community Land Trust is seeking a motivated and detail-oriented Capital Projects Supervisor to assist with the planning, coordination, and execution of capital improvement projects across our diverse portfolio of affordable housing. Working closely with the Capital Projects Coordinator and Capital Projects Senior Manager,...

  • Quality Assurance

    4 months ago

    Toronto, Canada Cosmetica Laboratories Inc. Full time

    Cosmetica is recognized for innovation, excellence, and commercialization with award-winning products. From concept to creation, we offer an unparalleled array of services that will inspire, create and deliver every step of the way. We value and recognize talent and want you to help us create beauty in the world! At Cosmetica Laboratories, we are committed...

  • Supervisor- Mobile Shelter Support Program

    1 month ago

    Toronto, Canada TNG Community Services Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community HouseJOB OPPORTUNITY POSITION TITLE: Supervisor, Mobile Shelter Support Program (MSSP)DEPARTMENT: Urban Health and Homelessness ServicesSTATUS: Regular Full Time, non-bargaining unit# HRS / WEEK:...

  • Supervisor- Mobile Shelter Support Program

    1 month ago

    Toronto, Canada TNG Community Services Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community HouseJOB OPPORTUNITY POSITION TITLE: Supervisor, Mobile Shelter Support Program (MSSP)DEPARTMENT: Urban Health and Homelessness ServicesSTATUS: Regular Full Time, non-bargaining unit# HRS / WEEK:...

  • Supervisor- Mobile Shelter Support Program

    3 days ago

    Toronto, Canada TNG Community Services Full time

    The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen’s Community House JOB OPPORTUNITY POSITION TITLE: Supervisor, Mobile Shelter Support Program (MSSP) DEPARTMENT: Urban Health and Homelessness Services STATUS: Regular Full Time, non-bargaining unit #...

  • Supervisor, Program Supports and Implementation

    1 month ago

    Toronto, Canada Toronto Community Housing Full time

    Job #: **9095** - Division: **Operations** - Vacancy Type: **Full-time Permanent** - Affiliation: **Non-Union: Management & Exempt** - Contract Length: - Grade: **07** - # of Vacancies: **1** - Salary/Hourly Range: **102,185.49 - 122,622.59** - Hiring range/wage: **102,185.49 - 112,404.04** - Work Details (Days/hours): **36.25 hour per week, Monday to...

  • Tenant and Community Services Program Coordinator

    4 days ago

    Toronto, Canada Toronto Community Housing Full time

    Job #: **7315** - Division: **Operations** - Vacancy Type: **Full-time Temporary** - Affiliation: **Non-Union: Management & Exempt** - Contract Length: **Various** - Grade: **04** - # of Vacancies: **2** - Salary/Hourly: **51,379.46 - 77,064.01** - Work Details (Days/hours): **36.25 hours per week, occasional evening and weekend work** - Posted...

  • Tenant and Community Services Program Coordinator

    2 months ago

    Toronto, Canada Toronto Community Housing Full time

    Job #: **9053** - Division: **Operations** - Vacancy Type: **Full-time Permanent** - Affiliation: **Non-Union: Management & Exempt** - Contract Length: - Grade: **04** - # of Vacancies: **1** - Salary/Hourly Range: **66,483.80 - 79,780.56** - Hiring range/wage: **66,483.80 - 73,132.18** - Work Details (Days/hours): **36.25 hours per week, occasional evening...