Quality & Reporting Supervisor - House Calls

6 months ago

Toronto, Canada SPRINT Senior Care Full time

**About SPRINT Senior Care**:
We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible.

**Position Type**:
Full-time, Permanent

**Work Location**:
In person

**Department**:
House Calls

**Job Summary**:
The Quality & Reporting Supervisor monitors the program metrics while creating an environment that supports House Calls values including client-centred care, accessibility, effectiveness, respect, and safety. The Supervisor plays an important role in ensuring a timely and efficient workflow for a team of physicians, allied healthcare professionals, and administrative staff.

**What You’ll Do**:

- Provide Supervisory oversight to the House Calls Coordinators, including providing back-up support as needed.
- Work in close contact with the House Calls team to provide optimal patient care, resolve operational problems, and develop operational policies and procedures where necessary.
- Responsible for all reporting requirements, including but not limited to regular Ministry of Health and Ontario Health reports.
- Establish metrics and reporting processes to capture efficiencies and demonstrate accomplishments.
- Liaise with Program Manager and Director of Quality & Safety to establish Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs) to support data driven decision-making and measure the successes of the House Calls program.
- Act as the lead for all Telus Med Access-related issues.
- Responsible for on-boarding and off-boarding team members to Telus Med Access EMR, as well as managing communication with Telus EMR regarding system issues/updates.
- Provide Telus Med Access EMR help desk support to team members.
- Meet regularly with House Calls team members to review work schedules, act on identified issues, and share updates.
- Identify and recommend potential process improvements in House Calls administration, operations, systems, and other areas, and assist with the design and implementation as required.
- Conduct assessment of current and future staffing needs with review of trends to help manage and identify peak times for resource decisions.
- Support onboarding and offboarding of team members.
- Support physician billing including reviewing and managing error reports.
- Oversee and support the ordering of equipment and supplies.
- Participate in weekly House Calls rounds.
- Provide support to team members and assist them with administrative tasks as needed.
- Audit and approve bi-weekly staff schedules for payroll purposes.

**What You’ll Bring**:

- Post-secondary degree or diploma in a relevant field.
- One (1) - Two (2) years centralized scheduling experience.
- Demonstrated experience coordinating or managing projects.
- Demonstrated ability to manage competing priorities and stay accountable for ongoing responsibilities as assigned.
- Excellent oral and written communication skills, including presentation skills.
- Ability to work in a team environment, coordinating with various departments to achieve goals and objectives.
- Ability to implement program plans, prioritize projects and achieve successful results.
- Advanced computer skills in Word, Excel, and PowerPoint. Ability to use excel and project management software to calculate and display data.
- Analytical Skills in researching and validating of data.
- Demonstrated ability to foster positive relations and work with a broad range of people and service providers.
- Ability to exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. Demonstrate an intermediate to advanced level for database concepts and structures

**What We Offer**:

- Opportunity to be a part of a passionate team committed to providing client-centred, high-quality services to seniors
- Pension Plan
- Comprehensive Benefits Plan (health, dental, insurance)
- Employee Assistance Program (Inkblot)
- Paid time off
- Tuition reimbursement program and professional development
- Wellness Program
- Recognition and fun events
- Opportunity to make a difference in the community

**How to Apply**:

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