Quality Control Specialist

6 months ago

Toronto, Canada One Community Solutions Full time

**Quality Control Specialist**

**One Community Solutions CARES.**

**C**ompassion, **A**daptability, **R**elationship Building, **E**xcellence, **S**afety.

We at One Community Solutions provide a unique service which involves working with the vulnerable population currently made up of individuals who are battling homelessness, drug addictions and mental health. We build understanding and respect with the clients and staff to help create safe environments in and out of the shelters.

Our CST's (Community Safety Team) work 24 hours a day doing patrols in neighborhoods, cleaning up drug paraphernalia and also keeping watch at local schools (from daycares to high schools) to ensure the continued safety of children, teens and pets in the area.

As a member of One Community Solutions’ Team, you have the opportunity to make a difference in your local community - to be someone who **CARES**.
** Essential Duties for this position are as follows;**Monitor supervisors and staff with conducting best operational practices to ensure efficient and effective work quality across all work-sites**Conduct internal tests and audits to ensure staff and supervisors are knowledgeable with best operational practices**Identify and relay performance metrics along with other issues to the senior management team**Conduct Health & Safety audits as necessary**Support process and service improvement initiatives**Address absenteeism, tardiness, behavioural and ethical issues among the staff and supervisors**Communicate updates and important information with teams**Lead the Community Safety Teams by example with supervision and education pertaining to the day-to-day responsibilities of a Community Safety Team Partner**Assist with administrative tasks and other tasks as assigned**

**Qualifications for this position include;**Internal Auditor Certification considered an asset**Ability to travel to perform field work and attend educational meetings**Experience in creating clear and concise documents for educational purposes**Experience working in a security or a community service environment is an asset**Leadership experience is an asset**Excellent verbal and written communication skills**Strong interpersonal skills and customer service skills which includes, but isn’t limited to, conflict resolution, decision making, situational assessments and problem solving**Valid Security Guard License is considered an asset**Valid certificate in Standard First Aid and CPR level ‘C’ are considered an asset**Knowledge of legislative policies such as the **_Criminal Code_**, **_Trespass to Property Act_** and **_WHMIS_** are considered an asset**Ability to work shifts, weekends and holidays

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