Product Group Manager, Field Certification

6 months ago

Toronto, Canada CSA Group Full time

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
Manages the delivery of high-quality certification and testing services for the Field Certification (Limited Production Certification) program. Leads the day-to-day project delivery of a team of employees. Responsible for ensuring projects and delivery services deliverables are delivered on time and/or within targets (e.g., customer OTD, TAT, Delivered Margin, team Utilization) for the assigned group. Responsible for employee development and management. Ensures delivery of these services is consistent with, and in support of, corporate and divisional policies and objectives.

**Responsibilities**:
- Leads certification and testing projects in their designated product group and ensures timely and quality delivery services are met on defined timelines.- Maintains excellent customer relationships through appropriate communication channels, provides proactive solutions for customers and other key stakeholders- Develops the business plan and operating budget items for the assigned product group in conjunction with Management. Determines annual capital and labour requirements and develops forecast targets based on these determinations.- Manages and resolves customer issues concerning certification and testing regularly. Responds to general questions; provides technical assistance; discusses and resolves issues around scheduling and project completion. Identifies and resolves customer complaints and employee related performance issues. =- Communicates in a clear manner, with an appropriate level of detail for the situation (oral and written) and the audience including customers, peers, supervisors and senior leadership- Develops and assigns performance/productivity goals and monitors efficiency levels of staff to ensure high quality execution of certification and testing services- Supports all team members in resolving project delivery issues and maintains a continuous focus on key project risks developing and executing mitigation plans for all high probability and high impact risks- Develops and assigns performance/productivity goals and monitors efficiency levels of staff to ensure high quality execution of Field Certificationservices- Delegates authority to match responsibility, and holds staff accountable for agreed upon commitments. Coaches, encourages and supports staff in taking appropriate independent action.- Responsible for scheduling, assigning work and controlling service delivery output. Manages all aspects of the Product Safety Engineer/Certifiers’ and Technicians’ work; allocates resources as required; monitors daily safety, productivity, quality of work, regular equipment maintenance, and progress against established goals and targets. Focuses on managing and maintaining costs associated with meeting delivery services objectives- Monitors progress towards accomplishing plan objectives and customer targets, including purchase and installation of capital equipment. Identifies and implements any corrective actions required to achieve goals. Responsible for ensuring customer satisfaction indicators and targets are met for the designated area- Drives continuous improvement initiatives in quality of services and overall guidelines, provides technical guidance, and identifies areas of complexity to look for alternative approaches with lower complexity/cost- Supports complex commercial quotes and/or RFPs- Responsible to ensure the high quality and safe delivery of certification and testing services within the product group. Ensures all staff is trained in appropriate work methods and are compliant with divisional quality and safety procedures. Monitors the quality of the work completed by the product group staff; identifies and resolves any gaps in product knowledge, technical skill level, and customer service or safety procedures.- Facilitates a culture that promotes safe work behaviours as a way of business by actively identifying, supporting and reinforcing safe work practices, job procedures, environmental aspects and desired health and safety behaviours of employees

Education and Experience:
- 3-5 years of managerial/supervisory

  • Product Safety Certification Specialist

    4 weeks ago

    Toronto, Ontario, Canada CSA Group Full time

    Job Summary:As a Product Safety Certifier at CSA Group, you will play a critical role in ensuring the safety and integrity of products that meet exacting requirements for safety, performance, and environmental impact. Under the direct supervision of a Fully Qualified Certifier, you will complete simple certification projects, making assisted technical...

  • Field Service Manager

    3 weeks ago

    Toronto, Ontario, Canada CSA Group Full time

    Job SummaryThis is a senior management role with CSA Group, responsible for overseeing the day-to-day operations of field service teams in Canada.About the RoleManage a team of field service employees, providing guidance and leadership to ensure high-quality execution of inspection and special inspection services.Develop and implement business plans and...

  • Product Safety Certification Specialist

    3 weeks ago

    Toronto, Ontario, Canada CSA Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Product Safety Certification Specialist to join our team at CSA Group. In this role, you will work under the direct supervision of a Fully Qualified Certifier to complete simple certification projects and make assisted technical decisions based on knowledge, training, and experience.About UsCSA...

  • Product Group Manager

    1 month ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    About the RoleThe Toronto-Dominion Bank (Canada) is seeking a highly skilled Product Group Manager to join our team. As a Product Group Manager, you will be responsible for ensuring that a development team or multiple development teams are creating value for the organization through the delivery of customer-focused product increments.Key...

  • Group Product Manager, Specialized Lending Products

    5 months ago

    Toronto, Canada BMO Financial Group Full time

    33 Dundas Street West Toronto Ontario,M5G 3C2 As the Group Product Manager for Specialized Lending, you will be responsible for managing products that help customers with customized needs including Students, Specialty Programs and Auto Loans. You will lead strategic portfolio initiatives and optimize portfolio financials. You will also be responsible for...

  • Field Marketing Manager

    3 months ago

    Toronto, Canada CoStar Group Full time

    Field Marketing Manager **Job Description**: CoStar Group Company Intro: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all...

  • Group Product Manager

    1 month ago

    Toronto, Canada Adevinta Full time

    Kijiji is the #1 online classifieds site in Canada and one of Canada’s top 10 most-visited digital sites. We reach nearly half of Canadian internet users monthly. We’re a leader in helping users find and trade goods and services in their communities, including Autos, Real Estate and Jobs. We’re proud of our engaged, results-oriented and collaborative...

  • Group Product Manager

    3 months ago

    Toronto, Canada BMO Financial Group Full time

    33 Dundas Street West Toronto Ontario,M5G 3C2 The Group Product Manager, Home Financing will primarily be responsible for managing the P&L for the products within the Home Financing line of business, with a focus on capital, funding and liquidity implications of the business to the enterprise while building product systems to enable new ways to ROE for the...

  • Product Safety Certification Expert

    2 weeks ago

    Toronto, Ontario, Canada CSA Group Full time

    Job SummaryMakes technical decisions based on knowledge, training and experience to maintain the integrity of the CSA Mark. The Level III Certifier applies their theoretical knowledge, practical knowledge and practical experience to independently resolve certification problems.About UsCSA Group tests, inspects and certifies a wide range of products - from...

  • Senior Manager, Standards Product Management

    1 month ago

    Toronto, Ontario, Canada CSA Group Full time

    About the Role:The Senior Manager, Standards Product Management will lead the development and implementation of market-specific strategies for the design, development, sales, licensing/distribution, and support of user-facing products, services, and platforms within CSA Group's Standards division.Key Responsibilities:Develop and implement long-term education...

  • Product Manager, It

    6 months ago

    Toronto, Canada Bridgemarq Real Estate Services Manager Limited Full time

    Status: Full time About RPS Real Property Solutions - At RPS we thrive on finding incredibly smart home and neighborhood real estate intelligence and insights for our customers to help add value to the home journey, we find, understand, and overcome the barriers that keep the business from delivering a positive customer experience. We are a team who shares...

  • Group Product Manager, Home Financing

    6 months ago

    Toronto, Canada BMO Financial Group Full time

    33 Dundas Street West Toronto Ontario,M5G 3C2 The Home Financing Product team (HF) rallies towards a common goal - a connected experience for customers as they navigate their biggest financial commitment, their home. Working daily with Analytics, Sales & Marketing, Distribution channels, Treasury, Product Ops, Digitization, Pricing, Compliance, Risk and...

  • Field Manager

    5 months ago

    Toronto, Canada Aecon Group Full time

    **Come Build Your Career at Aecon!** As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our generation, at the forefront of transformational change in transportation and energy, and partnering every day to...

  • Groups - Group Sales Coordinator

    5 months ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: Group Sales Coordinator **The Opportunity**: **What You’ll Do**: - Process group booking requests. - Check quote against booking system and verify rates. - Balance accounting on file - Work with Payload, Inventory or Costings if specific inventory is required. - Confirm booking number with Group Sales Representative (GSR). Handover to GSR...

  • Groups - Group Sales Coordinator

    6 months ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: **What You’ll Do**: - Process group booking requests. - Check quote against booking system and verify rates. - Balance accounting on file - Work with Payload, Inventory or Costings if specific inventory is required. - Confirm booking number with Group Sales Representative (GSR). Handover to GSR for contract and initial...

  • Group Product Manager

    5 months ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Groups - Group Sales Agent

    5 months ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: **The Opportunity**: **What You’ll Do**: - Respond to incoming calls and assist with product and service inquiries - Up sell and cross-sell on each call, using the key product and promotional information provided - Sell optional extras such as group seating, Elite Plus, excursions, gift certificates and insurance - Fill-in for Group Sales...

  • Testing Technician

    5 months ago

    Toronto, Canada LabTest Certification Full time

    ***HazLoc - Testing Technician** **Job Title**: Testing Technician - Hazardous Locations **Description**:Testing for Hazardous Locations products **Location**: Toronto, ON, Canada **Full time/Part time/Contract**:...

  • Groups - Groups Costing Agent

    6 months ago

    Toronto, Canada Sunwing Vacations Group Full time

    **About Us**: Groups Sales Costing Agent **The Opportunity**: Under Sunwing Vacations, we are looking for a Group sales costing coordinator to join us in making vacation dreams come true. As the Group sales costing coordinator, you will provide excellent customer service while generating new sales through relationship building, the growth of customer...

  • Product Development Manager- Mr.sub

    3 weeks ago

    Toronto, Canada MTY Group Full time

    Product Development Manager - MR.SUB Reporting to the Brand Leader, the Product Development and Training Manager will be responsible for the development and implementation of MR.SUB’s culinary initiatives and operations. This role is hands-on, from conception to in-restaurant tests and launches. This position is based out of the MTY Group office in...