Loyalty and Retention Specialist

1 week ago

St John's, Canada Medavie Blue Cross Full time

For over 75 years, Medavie Blue Cross has been a leading health and wellness partner for individuals, employers and governments across Canada. As a not-for-profit organization, we proudly invest in communities to help address some of Canada’s most pressing health care challenges. We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers, Canada’s Life & Health Insurer of the Year for 2021 and an Imagine Canada Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative and community-minded. We’re committed to ensuring our employees thrive in our award-winning, collaborative culture focused on ensuring health, wellness, and personal and professional growth through a variety of programs and support across our organization.

Together with Medavie Health Services, we are part of Medavie — a national health solutions partner with over 7,200 employees. Our mission is to improve the wellbeing of Canadians.

**Job Title**:

- Loyalty & Retention Specialist**Department**:

- Individual Products**Competition**:

- 84941**Internal/External**:

- Internal/ External**Employment Type**:

- Full-time, Permanent**Location**:

- St. John's, NL**Salary**:

- Competitive Compensation**Reports To**:

- Team Leader**What's in it for you?**

The insurance business isn’t just about claims - it’s about people and building strong relationships while allowing us to assist the member with all their health insurance needs. Engaging our members is more than giving the member what they expect; it’s about exceeding their expectations. We are looking for a Loyalty and Retention Specialist who is empowered to support and engage our members through every interaction while strengthening our Individual Business. Working out of our Medavie Benefits+ office in St. John's, you will be responsible for retaining and growing the Individual business by providing health solutions to new and existing customers, in person and by phone.

**We offer**:

- Comprehensive health and dental plan that is 100% employer paid effective on your first day;
- 3 weeks' vacation to start;
- Consistent schedule within the hours of 8:00a.m to 6:00pm, no weekends
- We offer extensive paid training and opportunities for career development and advancement;
- Emphasis on work life balance, providing wellness benefits, health resources and fitness center discounts.

**Your every day with us**:

- Serve as the initial contact resolution specialist with Individual Plan Members to assess their plan and payment needs, utilizing strong listening and problem-solving skills;
- Learn and understand all lines of the Individual Health benefits, services and products to be able to successfully promote & explain them to members;
- Handle plan cancellation requests and provide alternate solutions by educating members and explaining the value of purchasing or upgrading our products;
- Liaise with other internal departments to resolve and enhance the members inquiry with a positive outcome and aimed at first call resolution;
- Research and analyze complex issues to determine appropriate resolution and aim for continuous improvement by actively seeking and identifying enhancements to processes;
- Work independently and as part of a team to encourage a positive environment;
- Meet personal and team targets.

**What you need to succeed**:

- **Obtaining a Provincial Life, Accident & Sickness license, LLQP, within 6 months from hire date is a requirement of the role; Medavie will cover the cost of an accredited education provider for the LLQP Course, as well as the first exams and licensing fees;**:

- You like helping people and have a proven commitment to the delivery of superior customer service and retention;
- A strong desire to succeed, driven by individual results within a team-based environment;
- Self-directed and goal-oriented with a sense of accountability and resourcefulness;
- Ability to build relationships with members through effective conversations that foster trust and enable you to influence their decisions about their plans;
- Ability to quickly analyze problems and initiate effective resolutions;
- Post-secondary education in Sales and/or Business or equivalent;
- 1-2 years of experience in Sales and/or Retention in the insurance or health care industry would be an asset;
- Bilingualism (French/ English) is an asset.

CBM1

**We are an Equal Opportunity Employer.**

Medavie Blue Cross strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, select

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