Supervisor, Event Operations

2 weeks ago

Calgary, Canada University of Calgary Students' Union Full time

**ABOUT THE MACEWAN CONFERENCE AND EVENT CENTRE**

Conveniently located just minutes from downtown at the University of Calgary, the MacEwan Conference and Event Centre(MCEC) is one of Calgary’s top event facilities. Our versatile venue offers more than 40,000 square feet of meeting and event space. The versatility of our rooms and spaces -- which include the MacEwan Hall and Ballroom -- allows for creative solutions for your next conference, meeting, wedding, or special event. Our rooms can be easily transformed to turn a simple space into your big idea. Our top chefs prepare unique, fresh, and gourmet cuisine to produce a memorable occasion.

The MCEC is one of the businesses managed by the Students' Union (SU), and so all revenue from the centre goes directly to supporting University of Calgary undergraduate students. The SU is one of the leading undergraduate student associations in Canada. We are a not-for-profit organization that works to ensure that University of Calgary undergraduate students have the best possible university experience through advocacy, representation, and providing valuable on-campus services and programs. We also manage several other businesses within the MacEwan Student Centre including a restaurant and bar, two concert venues, a convenience store, and a used bookstore and copy centre.

The MCEC offers all our employees a competitive, market-determined salary. Our benefits, though, tend to exceed the market. These include:

- Five weeks paid vacation, to start
- Unlimited paid sick time
- A six percent RRSP matching program
- Full health and dental benefits _plus_ a health spending account
- A mission-driven culture that values work-life balance, diverse experiences, and kindness

People love working for the MCEC because we care about our employees and empower them to thrive and succeed. The result is a very low turnover and a long-serving staff who are passionate about what they do. If you're tired of being treated like a cog in a machine and want to do something that matters without sacrificing your home life, the MCEC might just be the right fit for you.

***

The Supervisor, Event Operations is a hands-on supervisory position for the MCEC. The primary function is to ensure that all clients receive top quality service and that all requirements for catering and room set-ups are executed and presented in a professional manner.

**SALARY**

**KEY RESPONSIBILITIES**
- Plan, coordinate, and direct workflow of tasks to ensure all room set-ups and catering logístical requirements are met or exceeded for all catered functions and events.
- Participate in supervising team work, including training, performance management, and coaching staff on customer expectations and technical aspects of the space.
- Coordinate the requirements of the on-campus delivery and catering program.
- Ensure that the MCEC department meets operational compliance with relevant federal, provincial, municipal and university legal and policy requirements including but not limited to health and fire safety, emergency preparedness, responsible alcohol service, aerial lifts, food safety and the MCEC delivery vehicle.
- Ensure proper storage and maintain inventory controls related to event set-up and A/V equipment.
- Identify items and areas which require maintenance, submit tickets to the Facilities team and work with them to schedule a time for the work to be conducted.
- Provide summarized client feedback to the MCEC department with the goal of increasing the customer experience.
- Ensure all event spaces are maintained and cleaned.
- Prepare and organize directional and event related signage.
- Liaise with employees and customers to ensure all event logistics are met; troubleshoot as required to meet changing needs.
- Review and update all processes, procedures, and guidelines related to the operations area on an ongoing basis.
- Responsible to prepare for, open and/or close events, supervise staff during each phase of the event and ensure that rooms are set up for the next event.
- Assess quantity and quality of food items provided for service and communicate concerns to the kitchen in a proactive manner.
- Safely execute deliveries which require the use of MCEC delivery vehicle.
- Assist with administrative tasks where necessary, and perform other duties as assigned by the Manager, Event Operations.

**QUALIFICATIONS**
- High school education with 3 to 5 years of hospitality experience, or a college diploma with 2 years of hospitality experience.
- A minimum of one year of supervisory or lead-hand experience working with a team is required.
- Previous experience ordering liquor and executing and reconciling bars for 20 to 500 persons would be considered an asset.
- **A valid Class 5 Alberta Driver’s License is mandatory.**:

- Valid certification in WHMIS, First Aid and Proserve would be considered an asset. On-the-job certification provided for ProTect, Fall Protection and Lift Operator.
- Intermediate compute

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