Customer Relations Manager

3 weeks ago

Toronto, Canada IKEA Full time

Who you are
- You love working in a fast paced and constantly changing retail/ home furnishing environment
- You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams
- You understand the needs and expectations of customers and co-workers from various touch points within a retail environment
- You’re very results driven and analytical.
- You’re quick on your toes and a great problem solver (especially when it comes to customer conflicts).
- You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
- You are a total people-person and can strike up a conversation easily
- You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
- Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
- You love having a flexible schedule

**A day in your life with us**
- Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
- Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards.
- Ensure that the departments under your function are following internal, national and global rules, regulations and policies.
- Along with other management team members, create and implement a customer-focused business plan for the upcoming fiscal year.
- Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
- Support the overall store business plan as well as the specific team goals
- Plan and determine what departmental resources and investments are needed to ensure that the services offered meet and exceed customer expectations.
- Influence your team with customer insights that will allow them to make decisions that meet the needs of customers.
- Implement any new ways of working, processes or techniques
- Supporting the team with additional duties, as required

**Together as a team**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

In the IKEA world, this position is officially referred to as: Customer Relations Manager

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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