Customer relations manager

2 weeks ago

Toronto, Ontario, Canada Arthur J. Gallagher & Co. (AJG) Full time
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

As a Client Solutions Manager on the Personal Lines team, you will be managing a book of business and working directly with clients in delivering the world-class customer service Gallagher is so well known for.

Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all
Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships.

Analyze accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.

Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.

Consistently acting to upgrade insurance market knowledge, staying ahead of new products and policy changes.

Working collaboratively and building relationships comes naturally to you, whether that's with clients or colleagues - people love working with you, and you with them.

2+ years of Personal Lines Account Management experience, preferably in a Brokerage environment.
~ RIBO licensing in good standing.
~ CIP, CAIB, CRM, etc) highly preferred.
~ Knowledge of EPIC an asset.
~ Office & Remote Work Arrangements

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

This position can be based out of Gallagher's Mississauga, London or Stoney Creek office locations.

Flexible medical & dental coverage to meet your household's needs
Retirement savings including RRSP including a company match, TFSA, pension and more
Opportunity for flexible work arrangements
We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization.

For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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