Consultant, Digital Strategy

3 weeks ago

Toronto, Canada CIBC Full time

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals, innovators, collaborators and leaders who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions so you feel empowered at work. Our team members have what they need to make a meaningful impact and feel truly valued for who they are and what they contribute.

What you’ll be doing

As a Consultant, Digital Strategy, you are accountable for supporting the development of Digital product and platform strategy to build the bank of the future. This is an internal strategy consulting role - you will work to define and create the strategy and roadmap of one or more of our Digital Properties or Platforms, with key responsibilities including:

- Digital Roadmap and Strategy:_ _Maintain the Digital roadmap and vision for the portfolio of work you support. Proactively identify new opportunities that will solve client and business problems in alignment with the Canadian Banking strategy and provide recommendations to leadership. Prioritize features and projects for delivery, provide updates, and secure funding.
- Digital Product Discovery: ˆIdentify new opportunities that will drive higher digital adoption across our Digital channels. This includes setting clear objectives, analyzing data, exploring ideas, investigating feasibility and prioritizing outputs.
- Market and Competitive Assessments:_ _Proactively scan the market to identify and assess new and emerging industry trends, customer needs, digital capabilities and the competitive landscape, including CIBC’s standing.
- Cross-Functional Collaboration: Work closely with your peers in Strategy & Innovation (Strategy leads, Design, UX Research) as well as other teams in Digital (Product Owners, Data/Analytics, Developers, etc) and other stakeholders within the bank to provide competitive intelligence and functional insights for strategic projects, ensure alignment with Digital Strategy objectives, planning and presentations. This role acts as a bridge between different teams, facilitating high communication and collaboration and involves a high degree of stakeholder management.
- Business Casing:_ _Support the development of business cases and quantifying ROI and payback period on strategic initiatives.
- People Coaching: Provide coaching, and mentorship to junior members of the Digital Strategy team.

The Consultant, Digital Strategy is expected to work cross functionally and will be exposed to teams and leaders across the organization as the ‘go-to’ in these areas.

How you’ll succeed
- Curiosity - Proactively research capabilities, consumer and competitive trends using a variety of sources. You maintain an intimate understanding of key advancements in product features, technology innovations and client experience advancements not only in financial services but across industries globally.
- Strategic Thinking - Connect the dots. Develop a view of the competitive landscape to help inform our strategic vision for new digital capabilities, keeping the end to end client journey top of mind.
- New Ideas - Help us challenge the status quo. We’re constantly looking for feedback and suggestions on improving the way we work, and how we’re evolving.
- Storytelling - Construct compelling and convincing strategic summaries. Articulate the strategic vision, client and business benefits to gather buy-in from stakeholders.
- Organization - Support and enable the broader team with simple yet effective organization and updating of information.
- Relationship Building - Manage stakeholder relationships, ensuring all partners and stakeholders are appropriately engaged and updated on all relevant product plans.

Who you are
- You're digitally savvy. You seek out innovative solutions and embrace evolving technologies.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
- You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaning

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