Contract Specialist, Customer Operations

6 months ago

Mississauga, Canada BD Full time

We are** the makers of possible**

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a **maker of possible** with us.

**Duties and Responsibilities**:

- Contract portfolio as assigned
- Generate expiry reports, analyze data, and liaise with Sales, Marketing and Customer Intelligence to ensure contracts are renewed in a timely manner. Ensure contract renewals are completed with approved pricing in adherence to the approval and signing authority processes as well as Distributor terms and conditions
- Product discontinuations and Recalls
- Ensure all contract product additions and membership maintenance changes are actioned in a timely manner and done in accordance with agreement terms and conditions
- Reconcile contract membership conflicts
- Manage communications with Sales and external customers (Distributors, Group Purchasing Organizations, and Direct Customers) regarding contract pricing and membership
- Liaise with Customer Service to address any contract or pricing related inquiries to ensure a high level of customer service and minimize order management pricing discrepancies
- Support billback claim processing by immediately addressing contract errors to ensure claims are processed in a timely and complete manner to produce accurate sales reporting
- Lead communications with Distributors for an assigned portfolio to ensure that their contract pricing system is accurate to minimize claim processing errors. Follow-up to ensure prompt reconciliation of discrepancies
- Provide Level 1 Support; a 48-hour turnaround time including: contract membership additions, product additions and Customer Service order management issues
- Develop tools to support team members to make their day-to-day tasks more efficient and effective

**Qualifications**:

- College or University degree preferred
- Bachelor’s Degree in Business or related discipline an asset
- MS Office - intermediate to advanced Excel required.
- 2+ years Vistex (Contract/Billback/Chargebacks) experience
- 3-5 years experience SAP
- JDE, ModelN and i5 experience an asset
- Power BI experience an asset
- Bilingual (English & French) is an asset

**Key Competencies**:

- Strong team player and collaborator with excellent interpersonal, written, and verbal communication skills
- Strong business acumen and passion towards excellent customer service both internally and externally
- Excellent organizational and passion for process management and continuous improvement
- Demonstrated problem-solving and analytical skills, able to make informed decisions
- Strategic thinker with ability to influence cross-functional teams without authority
- Strong documentation skills including attention to detail, excellent follow-up skills and action oriented
- Thrives in a fast paced, dynamic environment, works well under pressure and a quick learner
- Appreciates constructive feedback and strives for improvement
- Flexibility and ability to balance competing priorities, projects and able to work within tight timelines under pressure
- Able to multitask and prioritize workload
- Good understanding of contract management, billbacks, and customer support.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

**Why Join Us?**

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if yo

  • Contracting & Commission Specialist

    6 months ago

    Mississauga, Canada THE EMPIRE LIFE INS. CO Full time

    **Tru**Stone **Contracting Specialist** **Location: Hybrid - Mississauga or London, Ontario** TruStone is looking to hire a Contracting Specialist to join our team! Reporting to the Contracting Manager, the Contracting Specialist provides optimal support to advisors with all their day-to-day contracting needs. This role works to build and maintain quality...

  • Contracts Specialist

    6 months ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Contracts Specialist

    2 months ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Account Manager Ll

    1 week ago

    Mississauga, Canada Contract Pharmaceuticals Full time

    **WHO WE ARE**: At CPL, we are passionate about pharmaceutical product development and contract manufacturing. Our aim is to be the top choice CDMO in the non-sterile liquid and semi-solid pharmaceutical products domain, and ultimately bring benefits to the customers using our manufactured products. For more than 30 years CPL has partnered with the...

  • Contracts Specialist

    6 months ago

    Mississauga, Canada Aversan Full time

    **Contracts Specialist** **Location**: Mississauga, ON **Employment Type**:Permanent (Full-time) **Company Overview**: The company’s facility in Mississauga is renowned for its engineering and manufacturing capabilities, coupled with a profound understanding of managing intricate aerospace programs. Our commitment to excellence is reflected not only in...

  • Service Contract Specialist

    6 months ago

    Mississauga, Canada Philips Full time

    **Job Title**: Service Contract Specialist **Job title**: Service Contract Specialist **Your role**: - Prepare service agreement quotations for Account Managers (POS), and Regional Service personnel, obtaining necessary management approval. - Ensure the accuracy and completeness, (pricing and configuration) of all service contract quotes and orders prior...

  • Contracts Administration Specialist

    1 month ago

    Mississauga, Ontario, Canada Qualitrol Company Full time

    Role: Contracts Administration SpecialistLocation: HybridCompetitive Compensation and BenefitsAt Qualitrol Company, we offer a comprehensive benefits package, including competitive salaries, excellent healthcare coverage, a pension plan with company contributions, generous vacation and sickness plans, life insurance, and more. We are a family-friendly...

  • Manufacturing Cleaner

    6 months ago

    Mississauga, Canada Contract Pharmaceuticals Full time

    **WHO WE ARE**: At CPL, we are passionate about pharmaceutical product development and contract manufacturing. Our aim is to be the top choice CDMO in the non-sterile liquid and semi-solid pharmaceutical products domain, and ultimately bring benefits to the customers using our manufactured products. For more than 30 years CPL has partnered with the...

  • Bilingual Contract Specialist

    6 months ago

    Mississauga, Canada GE HEALTHCARE Full time

    **Job Description Summary**: Bilingual Contract Specialist Bilingual Contract Specialist The Commercial Contract Specialist, working collaboratively with Legal, is responsible for drafting and reviewing agreements including customer sales contracts, contract amendments, service agreements as well as responding to customer request for proposals (RFPs)....

  • Contract Operations Specialist

    2 weeks ago

    Mississauga, Canada AstraZeneca Full time

    At AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...

  • Senior Contract Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Baxter Full time

    Company OverviewBaxter is a global leader in medical innovations, transforming healthcare for millions of patients worldwide.Job SummaryWe are seeking a highly skilled Senior Contract Specialist to manage regional contracts and RFPs for consumable, equipment, and service contracts. This role requires strong project management skills, with the ability to...

  • Contract Logistics Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Kuehne+Nagel Full time

    Project OpportunityWe are seeking a highly skilled Contract Logistics Specialist to join our IT implementation team in Mississauga, Ontario. This full-time position is part of the global Contract Logistics team at Kuehne+Nagel.About the RoleAs a Contract Logistics Specialist, you will be responsible for providing structure and support to operations for...

  • Associate Scientist, Formulation

    1 month ago

    Mississauga, Canada Contract Pharmaceuticals Full time

    **WHO WE ARE**: At CPL, we are passionate about pharmaceutical product development and contract manufacturing. Our aim is to be the top choice CDMO in the non-sterile liquid and semi-solid pharmaceutical products domain, and ultimately bring benefits to the customers using our manufactured products. For more than 30 years CPL has partnered with the...

  • Administrative Contracts Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Qualitrol Company Full time

    Located in Mississauga, Ontario, Qualitrol Company is a leading provider of innovative solutions. We offer competitive salaries and benefits to our employees.The Contract Administration Specialist will be responsible for managing customer purchase orders and providing support to the Contract Administration Manager.This role requires excellent decision-making...

  • Customs Documentation Specialist

    6 days ago

    Mississauga, Canada Kuehne+Nagel Full time

    Customs Documentation Specialist - 12 Months Contract -Second ShiftMississauga, Ontario, Canada | Weitere Stellenangebote | Vollzeit | CA2125978Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for a new Customs Documentation Specialist to...

  • Customs Documentation Specialist

    1 week ago

    Mississauga, Canada Kuehne+Nagel Full time

    Customs Documentation Specialist - 6 Months Contract- Night ShiftMississauga, Ontario, Canada | Weitere Stellenangebote | Teilzeit | CA2125952Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Mississauga site is looking for a new Customs Documentation Specialist to join...

  • Warehouse Specialist

    6 months ago

    Mississauga, Canada Access Information Management Full time

    **We Are Access** We are Access! We are committed to exceeding the expectations of our clients, company and community. We focus on protecting and managing the information for millions of people. And our mission is to advance how the world manages information with the very best service. **The Impact You Could Make** Do you enjoy picking orders in a...

  • Client Services Operations Representative

    3 weeks ago

    Mississauga, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a Client Services Operations Specialist you will provide day-to-day Customer Service for service delivery re Service Level Agreement (SLAs), compliance with Standard Operating Procedures (SOPs), and quality via processing, reports, online monitoring, and any assigned tasks. You will escalate unresolved issues...

  • Senior Pricing and Contract Specialist

    2 weeks ago

    Mississauga, Ontario, Canada Smith+Nephew Full time

    Job OverviewWe are seeking an experienced Senior Pricing and Contract Specialist to join our Contracts & Pricing team in Canada. This dynamic role involves leading and managing contract compliance and pricing activities, ensuring timely and coordinated responses to proposals, bids, and contract modifications.

  • Customs Compliance Coordinator

    5 months ago

    Mississauga, Canada DB SCHENKER Full time

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to...