Service Contract Specialist

6 months ago

Mississauga, Canada Philips Full time

**Job Title**: Service Contract Specialist

**Job title**:
Service Contract Specialist

**Your role**:

- Prepare service agreement quotations for Account Managers (POS), and Regional Service personnel, obtaining necessary management approval.
- Ensure the accuracy and completeness, (pricing and configuration) of all service contract quotes and orders prior to acceptance following the defined procedures and policies. Reviews and monitors customers' contracts to ensure service entitlements are provided in accordance with contract terms and conditions.
- Booking customer service agreements in SAP and ServiceMax, ensure the interface is accurate
- Attaching signed documents/PO’s approvals into SAP contract
- Review/Audit peer booking
- Respond to inquiries of the Contracts Functional mailbox/approve case entitlements.
- Provide support to Service organizations and customers by researching and resolving issues in a timely manner. Escalate issues to Customer Service management as necessary.
- Interface with Credit and Collections, Sales OA, Customer Response Center, Installbase and other internal departments to maintain correct and complete customer account and database information.
- Create and maintain Service Contract files to ensure all necessary contract documentation is accessible to all departments.
- Communicate with customers as required.
- Coordinate/administer all phases of service contract administration, from quotation to order entry.
- Support contract sales opportunities, ie. contract renewals, warranty conversions, win-backs (time and materials conversions), and point-of-sales support across Philips Patient Monitoring, Imaging, EDI and Ultrasound businesses.
- Internal partnership with corresponding outside services account managers within the assigned territory, equipment sales representatives within the assigned territory, contract administration team, service delivery staff (DSM and FSE) and leadership.
- Perform independently, normally receives little instruction on daily work, receives general instructions on newly introduced assignments, exhibits multi-tasking skills daily
- Resolve invoice disputes in the SAP CHP Tool, by investigating disputes, issuing the necessary credits to close the dispute.
- Attend and complete TEDS courses and Philips Learning as required by the due date.
- In-depth product line knowledge (e.g., understanding of configuration of customer equipment) at a level sufficient to fully explain product offerings. Detailed understanding of Support Plan offerings
- Run Monthly reports (P.O., Billing Block,)
- Maintain the POS Log dashboard in Salesforce to ensure POS contracts are booked once the installation is completed.
- Manage and execute ICS Audit Controls for testing on a quarterly basis

**You're the right fit if**:

- College diploma in Business Administration or Accounting or equivalent
- 2 years contract administration experience.
- Excellent interpersonal and time management skills
- Proficient in Microsoft Word, Microsoft Excel, PowerPoint, Siebel, SAP and Salesforce
- Excellent verbal and written communication skills (English and French)
- Ability to work well under pressure, multi-task and prioritize
- Great attention to details

**About Philips**
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.

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