Field Service Coordinator

2 weeks ago

Truro, Canada Sansom Equipment Limited Full time

Working closely with the Service Co-Ordinator Lead and Service Manager, the Field Service Scheduler will interact with customers and dealer network to provide information in response to inquiries on parts, products, and services. In addition, the Field Service Scheduler will assist with and resolve complaints with guidance from Service Co-Ordinator Lead and Service Manager.

**Responsibilities**:
Ø Under Service Co-Ordinator guidance, the Field Service Scheduler is responsible for creating and managing work orders with company business software.

Ø Ensures smart and efficient booking and scheduling all in-bound work.

Ø Responsible for tracking maintenance intervals on in-house fleet assets to ensure that equipment functions properly when required. This includes inspection and maintenance of vehicles, inspections of tools, inspection of load banks and cables, near miss collection, incident report collection, and other management record keeping and maintenance scheduling.

Ø Working with Service Co-Ordinator Lead, compile quotes for both internal fleet repairs and external customer repairs.

Ø Field Service Scheduler is responsible for the follow-up calls with customers to ensure proper satisfaction with Sansom service work and to book the next call with the customer.

Ø Maintaining solid customer relationships by handling questions and concerns efficiently and professionally

Ø Working with Service Co-Ordinator Lead and Service Manager, prepare customer invoicing and annual contract service and billing.

Ø Data entry and research as required to troubleshoot customer problems.

Ø Working in a fast paced, but meticulous task environment. Attention to detail is a must

Ø Centralized receipt of inquiries and forwarding to the appropriate personnel in appropriate Sansom branches.

Ø Managing the relationships of a large portfolio of existing clientele within a territory

**Other Requirements**:
Ø Valid Class 5 license with a clean driver’s abstract

Ø Able to maintain a high-level of integrity, confidentiality, professionalism, and accountability.

Ø Excellent organizational and time management skills

Ø Excellent communication and interpersonal skills

Ø Excellent problem-solving and decision-making skills

**Salary**: From $42,752.99 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- service scheduling: 5 years (required)
- Administrative experience: 5 years (required)

Shift availability:

- Day Shift (preferred)

Ability to Commute:

- Truro, NS B2N 6W8 (preferred)

Ability to Relocate:

- Truro, NS B2N 6W8: Relocate before starting work (preferred)

Work Location: In person

Application deadline: 2023-08-31
Expected start date: 2023-09-05

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