Assistant Clinical Services Manager

1 week ago

Brampton, Canada William Osler Health System Full time

Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today

**Job Description**:
The Assistant Clinical Services Manager role will support the day-to-day operations and provide leadership in the operating room and Post Anaesthesia Care Unit (PACU) to an inter-professional team to employ best practices and effective communication in delivering safe, competent and ethically patient centered care using an evidence-informed and stakeholders engagement approach. Respectful interactions and collaboration with patients and families are core expectations of this role. This position will report to the Clinical Services Manager (CSM) to ensure the program goals and objectives are met in alignment with the corporate strategic plan.

Accountabilities:

- Quality and safe patient care
- Support the implementation of best/leading practices, quality documentation and accountability models
- Facilitate an inter-professional collaborative approach to care, recognizing and maximizing the unique contribution of each team member
- Monitor and respond in a timely manner to quality, safety, risk and other performance/outcome indicators
- Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care
- Promote patient and family inspired care
- Respond to and address issues and or concerns identified by patients and families and internal and external stakeholders in a timely fashion
- Coordinate resolution of issues/concerns/ related to operational activities across the program to ensure seamless leadership
- Provide oversight in the development of the plan of care provided by the inter professional team with accountability for evaluation and point of care outcomes
- Work collaboratively with the CSM and inter professional team members and assess clinical and educational needs within the operating room on an ongoing basis
- Leadership and collaboration
- Demonstrating ability and experience in five leadership domains: leads self, engages others, achieves results, develops partnerships and leverage information-driven and goal-oriented processes in driving change and improvement
- Work collaboratively with the CSM, shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the director of surgery
- Works collaboratively with the clinical nurse educator, program leaders and the program team in reducing waste, adding value, raising standards, improving effectiveness and delivering high team performance
- Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs, analysis of data, interpretation of data and provide feedback to the team on findings
- Works collaboratively with the CSM and program director(s) to identify gaps in processes, policies and procedures and support the sustainable delivery of excellent patient inspired care
- Facilitates huddles and chairs team meetings under the direction of the CSM and attends other internal/external meetings, as appropriate
- People development and team building
- Coach, mentor, support and facilitate the creation and maintenance of an environment that fosters creativity and professional judgment
- Cultivate effective inter-professional relationships at all levels
- Facilitate and motivate individuals to optimize performance to maximize scope of practice
- Create an environment that empowers individuals to take ownership and responsibility for their actions, promote staff initiative and nurture high morale and engagement
- Provide support to the CSM in the completion of performance evaluations
- Exercise prudence and vigilance in assisting the CSM in effe

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