Clinical Services Manager

1 week ago

Brampton, Ontario, Canada William Osler Health System Full time
Company Description


One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career.

Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive.

As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities.

We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.


A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities.

Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.


At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment.

Join our team today

Job Description:


Reporting directly to the Director of Mental Health and Addictions, and collaborating with the Mental Health and Addictions Medical Director, the Clinical Services Manager for Child & Adolescent Mental Health at Brampton Civic and Peel Memorial sites will have overall responsibility for the management of the interdisciplinary human, financial, and material resources required to meet the patient and family care needs within this service.

With a focus on patient and family experience, the Clinical Services Manager will be accountable for ensuring the delivery of best practice care, within a safe and compassionate environment, while maintaining an engaged workforce.


The Mental Health and Addictions program is one of the largest in the province with 100 acute beds, 30 community addiction beds and various outpatient clinics across three sites.

The manager will have a varied portfolio operating from the Brampton Civic and Peel Memorial sites, responsible for child and adolescent inpatient and outpatient services.

This is an opportunity for a leader to foster a renewed and uplifted sense of community and teamwork within the service and encourage team members to grow and develop, individually and as a team.

This is an exciting opportunity to play an active role in one of the largest community hospitals with an exemplary standing from Accreditation Canada, engaged in health system transformation, specifically contributing to Mental Health and Addictions.


Performance objectives and ongoing accountabilities:

  • Develop and implement the operational and program strategic plans and/or initiatives, in collaboration with the program leadership team.
  • Define and secure the organizational supports and structures required for the service, in collaboration with program leadership.
  • Establish and maintain a highfunctioning interprofessional practice climate that embraces high quality and continuous improvement, and ensures that patient care is provided with compassion and in accordance with professional practice and corporate standards.
  • Identifies areas for improvements, secures resources and implements efficient processes/ structure required for safe and efficient operations.
  • Assess relevant data and provide feedback on findings to drive the timely delivery of exceptional services.
  • Work collaboratively with the Clinical Educator, Resource Nurses, staff and partners in improving practice, processes, adding value, raising standards, improving effectiveness and delivering high team performance.
  • Monitor and work to improve patient, family and staff engagement results in collaboration with relevant partners.
  • Foster an engaged, highperforming workforce, seeking and implementing opportunities for improvement.
  • Hire, mentors and coach staff performance as determined by human resource policies, union agreements, legislation and standards of practice.
  • Develop, monitor, manage and evaluate the service financial resources (i.e. budget) in collaboration with relevant partners.
  • Develop processes for selecting, evaluating and maintaining supplies and equipment needed for enhancing patient care.
  • Develop and maintain effective interdepartmental relationships and participate in activities that contribute to the effective function of the team, the program, and the organization.
  • Facilitate excellent, bidirectional communication with staff, physicians and partners with respect to program and corporate updates through various mechanisms including staff meetings, huddles etc.
  • Enhance community linkages and partnerships, leveraging Osler's participation in the regional Ontario Health

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