Assistant Project Manager

7 months ago

Mississauga, Canada PuroClean Canada Full time

**National Project Manager Assistant**

Founded in 2001, PuroSystems, LLC. is a leader in the franchise restoration industry, having launched PuroClean, which has become one of the leading property damage remediation franchise organizations in North America. With a network of over 300 offices, PuroClean touches the lives of people in communities throughout the U.S. and Canada.

With our Canadian Headquarters based in Mississauga, Ontario, PuroClean is a leader in property emergency services, specializing in Water & Fire Damage Restoration, Mould Remediation, Biohazard Cleanup and Emergency work. Serving numerous residential and commercial communities within Canada, our main concern is meeting the needs of the customer and eliminating the problem as efficiently as possible.

**Responsibilities**:
The National Project Manager Assistant will play a supporting role to our franchise owners and management staff in their everyday claim assignment volume and performance. This position ensures that our valued clients and property owners have an outstanding experience and are ultimately satisfied throughout the entire restoration process.

**Essential Duties & Responsibilities**

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
- Support location owners and management staff with the successful completion of a full cycle claim assignment - from beginning to end
- Support in providing detailed documentation and communication to carrier partners and insureds
- Maintain quality of claim assignments, within both internal and external claims software
- Support compliance and performance efforts for national and regional insurance programs
- Establish and support continuous improvement processes across locations
- Provide training to existing or new team members in the area of administrative support and tasks
- Provide basic accounting support and reporting (AR/AP)
- Works closely with members of the leadership team to improve efficiencies, best-practices, and integrate administrative and operational support into the overall success.
- Other duties as assigned

**Additional Duties & Responsibilities**
- Conduct business at all times with the highest standards of personal, professional and ethical conduct
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- May participate in any variety of meetings and work groups to successfully integrate regional/national platforms and functions
- Perform any range of special projects, tasks and other related duties as assigned

**Education & Experience**
- Minimum of two years experience in the Construction/Restoration Industry
- Post-secondary education and/or a combination of relatable education and experience

**Knowledge, Skills & Proficiencies**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Strong communication skills: written and verbal
- Advanced experience and software skills: XactAnalysis, Symbility/Mobile Claims, Xactimate, Encircle, MS Office Suite, QuickBooks experience would be considered an asset
- Highly technically-savvy. Demonstrated expertise in web-based technology and communication tools
- DASH/CoreLogic and PSA experience would be considered an asset
- Ability to build and maintain positive working relationships
- Well-developed interpersonal skills and collaborative attitude
- Excellent organizational abilities
- Effective problem-solver; quick-study who is able to rapidly and easily assimilate new information.
- Show success in communication, documentation, team development, and performance management
- Demonstrate ability to problem solve and make strategic decisions; ability to be creative, flexible, and adaptable to new situations and assignments
- Interact with executive management and boards in partnership with market leadership
- Proven ability to lead, coach and mentor team members
- Ability to work safely and efficiently within a team environment or independently
- Ability to multi-task, meet deadlines and work in a fast-paced environment
- Strong drive to see project through to completion
- Strong problem resolution skills

**Disclaimer**

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

**Job Types**: Full-time, Permanent

**Salar

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