Account Manager, Mid-market

7 months ago

Oakville, Canada Euna Solutions Full time

Salary:
**The Opportunity**

You will collaborate internally across Customer Success, Sales, and Product to maintain and expand our customer base.

This position reports into the Senior VP, Sales & Customer Expansion.

**What you'll do**:

- Account & Relationship Management
- Manage a book of business of existing clients to effectively renew, cross sell and upsell in line with individual targets
- Manage relationships within our target accounts, and be comfortable managing relationships at the C-Suite (CFO, CAO, City Manager, Mayor) as well as LOB leaders and users
- Research accounts, identify key champions, generate interest and obtain business requirements
- Cross functional collaboration
- Develop renewal plans with customer success to maximize expansion and help introduce new usage, tools, and products to current clients
- Help manage and execute business reviews with customer success to drive deeper value-based conversations with our customers
- Coordinate internal resources to solve client's issues and execution of service agreements

Sales Process- Collaborate with the customer success, marketing, sales, and implementation teams to prepare and deliver compelling presentations and demonstrations of additional software products and services to clients, highlighting their value and benefits.
- Conduct product demonstrations as needed, displaying a strong aptitude across several solutions
- Engage in team-based selling by engaging the broader team to support your goals
- Run a deep and thoughtful discovery process that is based on client outcomes and allows you to present and demonstrate value for the needed solutions
- Manage and maintain accurate leads, opportunities, and account information within Salesforce
- Pipeline & Quota Attainment
- Generate qualified cross-sell and upsell opportunities with existing Euna clients, consistently meeting or exceeding sales targets and revenue goals.
- Maintain accurate and up-to-date records of sales activities, opportunities, and forecasts, utilizing CRM software to manage and track customer interactions, ensuring effective pipeline management.
- Achieve or exceed monthly and quarterly targets
- Competitive
- Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
- Quarterly (at minimum) travel to client onsite visits

**What we're looking for**:

- BA/BS or equivalent experience preferred
- 4+ years of successful outside software sales, preferably B2B with a focus on the public sector
- Experience and proven success carrying a midmarket quota
- Excellent communication, presentation, and negotiation skills
- Ability to build and maintain long-term relationships with clients
- Proactive and self-motivated with a results-driven mindset
- Exceptional problem-solving and analytical abilities
- Familiarity with CRM software and sales pipeline management tools
- Knowledge of the public sector, including government procurement processes, regulations, and compliance, is a plus
- Willingness to travel as required to meet with clients
- Experience selling across divisions, departments and going deep into organizations
- Ability and resilience to work in a fast-paced sales environment
- Ability to develop trusted relationships
- Proficiency with Microsoft Office products and online collaboration tools
- Experience with CRM and opportunity management systems, preferably Salesforce

**Location & Travel**

**What It's Like to Work at Euna Solutions**

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:
Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
- ️ Wellness days

What's better than a long weekend? An extra-long weekend This summer let's begin and end the summer with an extra day on top of the long weekend (July and Sept) An extra day to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

Flexible time and remote work
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we'll work with you to ensure it's a fit for you and the specific role you're interested in.

**Benefits**:
Ask us for a copy of our health and dental benefits

Culture committee
Celebrate at every occasion with the culture team They make sure that our team's culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

**About Euna Solutions**

Euna Solutions is a leadi

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