Account Manager

24 hours ago

Oakville, Canada HR & Onboarding Full time

Impact XM develops solutions for virtual and live events. We are looking for an **Account Manager **to join our team. An Account Manager is responsible for maintaining and growing assigned Impact XM clients as it relates to their Experiential Marketing portfolios. An Account Manager supports Impact XM Account Directors on the strategic aspect of the client relationship and drives the tactical aspects of all project deliverables.

**RESPONSIBILITIES**
- Support the management of your assigned clients Experiential Marketing portfolio
- Serve as the primary point of contact with Impact XM clients contact on project deliverables
- Engage Global Estimating when required and support estimating efforts where appropriate
- Prepare written correspondence and proposals
- Prepare workback schedules and project plans, communicate action times to supporting personnel, monitor adherence to deadlines
- Possess strong operational knowledge of Impact XM systems, tools & processes as it relates to project workflow, engage and manage effectively
- Drive collaboration with Impact XM Fulfillment Centers, Operational departments & personnel to ensure project deliverables are completed effectively and efficiently
- Collaborate with Impact XM Field Services to effectively manage required show services and schedule Installation & Dismantle labor for your projects
- Observe deadlines, prioritize workload and operate under limited time constraints
- Manage approval processes and ensure all solutions follow abide the show specific rules & regulations
- Act as liaison between clients, agencies, appropriate 3rd parties and all Impact XM departments
- Work effectively and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment
- Proficient in Microsoft Office in order to prepare client correspondence, proposals and presentations

**OTHER SKILLS AND ABILITIES**
- Passionate about working with people and be customer-centric
- Experience in the face-to-face experiential marketing or a creative solutions-based agency
- Understanding of virtual and digital
- Thrives in an entrepreneurial and independent environment
- Is impervious to limits or roadblocks
- Embodies flexibility, open-mindedness and receptivity
- Actively works out solutions
- Identifies something valuable in being part of a team and ability to effectively collaborate
- Effective communication skills are required: including the ability to make effective and persuasive presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files
- Ability to develop excellent rapport with existing and prospective clients
- Demonstrates good “business acumen”
- Exhibits the ability to multi-task, sell, and operate under severe time constraints and deadlines
- Good organization, detail and follow-up skills are required with the ability to manage and reset priorities in a rapidly changing environment

**Our Company**

Impact XM is a global experiential marketing agency that designs and fulfills face to face marketing engagements. Trusted by some of the world’s most respected organizations, the agency has a forty-year heritage of insightful strategy, brilliant creative, smart fulfillment and purposeful metrics across business and consumer trade shows, user conferences, event activations and digital engagements. Headquartered in New Jersey, Impact XM maintains locations in Toronto, Las Vegas, San Francisco, Sao Paulo and Zurich.

**OUR BRAND - What We Believe**

**Passion**

is Paramount - We love what we do, take pride in doing it and celebrate what we accomplish.

**ABC**

Always Be CURIOUS - We explore the possibilities, discover innovative solutions, and learn from experience.

**We>Me**

Collaboration and transparent communication creates our best work.

**Trust**

is Earned - We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

**Respect**

is Given - We understand, acknowledge, and appreciate the perspective and actions of others.

**Impact XM Benefits**

Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, AD&D, LTD, RRSP & DPSP for Canadian Employees/401(k) for US Employees, Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry.

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