Customer Service Supervisor, Full-time

7 months ago

Edmonton, Canada Executive Flight Centre Group Ltd Full time

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups - Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Edmonton location is seeking an experienced Customer Service Supervisor to support our diverse operations. **This position requires shift work which may include working shifts in morning, afternoons, or evening, and will include working weekends and holidays.**

**Description**:
The Customer Service (CS) Supervisor is responsible for providing professional, courteous customer service in person and via telephone. They are accountable for addressing customer inquiries, complaints and processing transactions in a transportation and logistics environment. This individual participates in all assigned training, setting and meeting personal goals. The CS Supervisor promotes the Executive Flight Centre, acting as a brand ambassador, providing positive experiences to all customers.

**Responsibilities**:

- Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
- Ensure compliance by team members to policies and procedures and OH&S standards inclusive of FHA’s, FLRA’s, and Toolbox Meetings.
- Address customer complaints professionally, leaving the customer with a positive resolution.
- Build quality relationships with customers advising them of new services.
- Strive to minimize staff turnover and to keep team headcount at acceptable levels, share successes and foster an atmosphere of collaboration and teamwork.
- Conduct training for Customer Service Agents on service activities, policies, procedures, products, services, or revisions to the delivery of customer care.
- Support operational strategies to motivate the Customer Service Team to achieve departmental goals.
- Communicate changes in policy, procedures, products, services, or any other alterations that affect delivery of customer care.
- Identify and suggest technology solutions to meet evolving department and customer needs.
- Support the service team as required in their daily operation.
- Organize invoices and accounts payable, prepare monthly reports and determine supply and equipment needs.
- Monitor staff attendance and performance, and report issues daily to Operations Supervisors.
- Provide positive and constructive feedback to staff members in a professional and courteous manner.
- Effectively schedule manpower for assigned department.
- Assist Operations Supervisors in completing time-sheet approvals on a daily or weekly basis.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Perform any other duties as required.

**Qualifications and Experience**:

- An aviation background required, with a certificate or diploma in a related field preferred.
- Minimum 2 years of experience in a team lead or supervisory position.
- Airport Security Clearance is required.
- Proficiency with MS Suite including Word, Excel and Outlook is required.
- Strong customer service skills with the ability to deal with people sensitively, tactfully, diplomatically, and professionally always.
- Able to analyse and interpret the needs of customers and offer the appropriate options, solutions, and resolutions required.
- Sound analytical thinking, planning, prioritization, multitasking, and execution skills.
- Professional presentation and demeanour.
- Punctual, meticulous, and diligent.
- Able to work well in a fast-paced operation, and respond quickly in a dynamic and changing environment, with limited to no supervision.
- Able to work collaboratively as a productive member of the EFC Team.

**What EFC can Offer?**
- Competitive compensation
- Free Health and Dental Benefits for Part Time Employees.
- Extended Health and Dental Benefits for Full Time Employees with mínimal premiums.
- Group Retirement Plan including Deferred Profit-Sharing Plan (DPSP) and a Group RRSP for Full Time Employees.
- A discre

  • Customer Service Agent

    7 months ago

    Edmonton, Canada Pyxis Customer Solutions Ltd. Full time

    **Job Overview** Pyxis Customer Solutions is a fast-growing debt solutions company, where we strive to provide outstanding customer service to our customers through access to resources and education to assist individual’s credit challenges. We are a forward-thinking employer offering a supporting, caring and positive environment for our...

  • Full-time Customer Service Manager

    7 months ago

    Edmonton, Canada Grimshaw Trucking L.P. Full time

    Are you looking for more than just a job? How about a career with unlimited growth potential and a great work-life balance? Grimshaw Trucking is looking for Full Time Customer Service Manager for their busy Edmonton Terminal! Day shift (Monday to Friday) **RESPONSIBILITIES**: - _Work Closely with Branch Managers and Department Managers to provide...

  • Customer Service Supervisor

    7 months ago

    Edmonton, Canada Executive Flight Centre Group Ltd Full time

    Full Time Customer Service Supervisor Main Terminal - YEG Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and...

  • Full Time Smoothie Bar Supervisor

    3 weeks ago

    Edmonton, Canada Heal Wellness Full time

    **About HEAL Wellness** At HEAL Wellness, we are proud to serve fresh, plant-based food options, from delicious acai bowls to refreshing smoothies. Created out of passion, our mission is to offer quick-serve meals that promote a healthier lifestyle and a better planet. **Position: Smoothie Bar Supervisor (Full-Time, Mon-Fri)** **Job Summary**: **Key...

  • Catering Supervisor, Full Time

    7 months ago

    Edmonton, Canada Compass Group Full time

    **Working Title**:Catering Supervisor, Full Time & Part Time **Employment Status**: Full-Time and Part-Time **Starting Hourly Rate**: 22.00 **Address**:7000 143 St NW Edmonton AB T5J4B5 **New Hire Schedule**:requires flexible schedule,morning,evening, weekends You might not know our name, but you know where we are. That’s because Compass Group Canada is...

  • Temporary - Full Time Customer Service

    7 months ago

    Edmonton, Canada Grimshaw Trucking L.P. Full time

    Are you looking for more than just a job? How about a career with unlimited growth potential and a great work-life balance? Grimshaw Trucking is looking for Temporary Full Time Customer Service & Operations Specialist for their busy Edmonton Terminal! Wage for this position is $21.00 per hour. Shift is from 8:30am to 5:00pm (Monday to...

  • Customer Service Technician

    2 months ago

    Edmonton, Canada Linde plc Full time

    **Customer Service Technician - (Full Time) - Edmonton, AB** - 24002025 Linde is a leading global industrial gases and engineering company with 2023 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping...

  • Full Time Bakery Supervisor

    4 days ago

    Edmonton, Canada Italian Centre Shop Full time

    **Full-Time Bakery Supervisor at our South location (5028 104 A Street NW) in Edmonton AB** **Are you a Red Seal Baker? Come join our team! Want to enjoy a free lunch every shift and a yearly bonus?** **Join us in our mission to “Connect community through food and cultural experience” **Working at the Italian Centre Shop is like being part of our...

  • Food Service Management Position

    3 days ago

    Edmonton, Alberta, Canada Taco Time Full time

    Taco Time Food Service Supervisor OpportunityWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Taco Time. This role is ideal for individuals who have a passion for delivering exceptional customer service and managing food preparation operations.Job SummaryThe successful candidate will be responsible for overseeing...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Customer Service Representative

    7 months ago

    Edmonton, Canada Homes Alive Pets Full time

    **Why Homes Alive Pets?** This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet. You'll immediately notice a refreshing...

  • Full-time Customer Service Representative

    8 hours ago

    Edmonton, Canada Yardly Full time

    Yardly is a yard maintenance service revolutionizing the residential snow removal and lawn care industries in Canada. Yardly focuses on building long-lasting relationships with its clients through the consistently high quality of work backed by a satisfaction guarantee, a professional and courteous customer service team, and seamless digital customer...

  • Security Site Supervisor/full Time

    2 weeks ago

    Edmonton, Canada Securitas Canada Ltd. Full time

    **Securitas Canada Limited** **SECURITY SITE SUPERVISOR - 40 HRS PER WEEK** **_Location: EDMONTON AREA - ** Securitas is a global leader in the security industry and has been providing security services since 1899. With over 8,000 employees in 25 District offices across Canada, and 370,000 employees globally, we possess the experience and knowledge to...

  • Full Time Customer Service Associate

    7 months ago

    Edmonton, Canada Leon's Full time

    Overview: **LOOKING FOR AN AMAZING CAREER OPPORTUNITY?** **WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations....

  • Full Time Customer Service Associate

    3 months ago

    Edmonton, Canada Leon's Full time

    Overview: **LOOKING FOR AN AMAZING CAREER OPPORTUNITY?** **WITH CANADA’S MOST SUCCESSFUL HOME FURNISHINGS RETAILER, THERE’S NO LIMIT TO WHERE YOU CAN GO!** Many of our most successful associates joined Leon’s in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations....

  • Customer Service Supervisor

    7 months ago

    Edmonton, Canada Gem Cabinets Full time

    Job Summary: The Customer Service Supervisor ensures exceptional customer service by overseeing the efficient completion of projects and warranty work. Leading a team of Project Coordinators, Warranty Coordinators, and support staff, the Customer Service Supervisor is pivotal in ensuring customer satisfaction and project success. This position requires...

  • Full Time Customer Service Rep

    7 months ago

    Edmonton, Canada Laser City FunEx Full time

    **Full-Time Customer Service Lead** We are looking for **fun, friendly and outgoing people** to join our team. You'll need excellent communication skills, both written and spoken, as well as the ability to multi-task and deal with many balls in the air. Attention to detail is essential. We don’t believe in micro-managing, so you’ll need to be a...

  • Customer Service Advisor

    3 months ago

    Edmonton, Canada Optimum Auto Service Full time

    **Job Overview** **Responsibilities**: - Utilize mechanical knowledge to assist customers with automotive repair questions - Upsell products and services to customers based on their needs - Handle cash transactions accurately and efficiently - Maintain a clean and organized work environment - Collaborate with the sales team to ensure customer...

  • Full Time Customer Service Rep

    7 months ago

    Edmonton, Canada FunEx Head Office Full time

    **Full-Time Customer Service Lead** We are looking for **fun, friendly and outgoing people** to join our team. You'll need excellent communication skills, both written and spoken, as well as the ability to multi-task and deal with many balls in the air. Attention to detail is essential. We don’t believe in micro-managing, so you’ll need to be a...

  • Nursing Supervisor

    3 weeks ago

    Edmonton, Canada MacEwan University Full time

    p>Department of Professional Nursing and Allied Health, Faculty of NursingCompetition No. 379Position: Full-Time Tenure-Track Lab SupervisorClosing Date: The competition will remain open until a suitable candidate is found.About UsMacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of...