Telephone Operator

4 months ago

Richmond, Canada City of Richmond BC Full time

**Telephone Operator**:
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision “to be the most appealing, livable, and well-managed community in Canada”, then please apply.

**Overview**:
This position involves routine repetitive work in operating a central multi-line telephone serving various sections of municipal RCMP Detachment. The essential responsibility is the efficient operation of the multi-line telephone requiring good knowledge of RCMP federal, provincial and municipal department functions.

**Examples of key responsibilities include, but are not limited to**:

- Takes messages and provides general information to the public.
- Provides information in a prompt, accurate and courteous manner.
- Responding to telephone calls in a law enforcement setting.

**Knowledge, Skills & Abilities**:

- Sound knowledge of standard multi-line telephone operations as well as the functions of various RCMP sections, external clients and officials.
- Ability to operate a multi-line telephone system calmly and effectively at times under heavy load conditions.
- Ability to deal courteously and effectively with the public.
- Ability to understand, follow and relay messages and instructions.
- Ability to prepare and maintain non-complex records using Microsoft Excel & Microsoft Word Perfect.
- Ability to train and instruct relief operators.
- Ability to use CPIC, LEIP, PROS, and PRIME software programs.
- Ability to use REDMS or a similar records management system.
- Ability to perform multiple tasks simultaneously, work well under pressure and deal with stressful situations with professionalism.
- Ability to obtain and maintain an RCMP Enhanced Security Clearance.
- Proficiency in another language would be considered an asset.

**Qualifications and Experience**:
Completion of grade 12 supplemented by courses relevant to the position plus sound related experience in a busy office environment. An equivalent combination of training and experience may be considered.

**Working Conditions**:

- Work is performed in an office environment with frequent distractions.
- Contacts may involve emotionally charged situations.
- Requires visual effort and mental concentration work; requires a degree of physical effort such as: standing, lifting, stooping, bending, reaching and sitting for long periods of time

**Additional Information**:

- Employee Group:

- CUPE Local 718
- Position Status:

- Auxiliary
- Duration of Appointment:

- Salary Range:

- $27.07 - $31.82
- Hours of Work:

- Monday to Friday,
08:00-16:00
- Application Posted:

- 8/23/22
- External Closing Date:

- 6/27/23
- PCC#:

- N/A

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