Account Manager

3 weeks ago

Drayton, Canada CG Wellington Full time

**Account Manager - **Job Purpose**
- Maintain and grow Norwell’s service and supply business with Ontario dairy producers in your prescribed management area.
- Develop key account business. Key accounts are dairy producers identified for "above and beyond the call of duty" within your prescribed sales area. A significant part of this role is to maintain and grow a strong relationship with key accounts.
- Ensure the strong Norwell brand is developed with your prescribed management area.
- Be your customers champion within Norwell by being their point of contact.
- Willingness to always ask valued dairy producers “how are we doing?”, and provide the appropriate feedback back to management.

**Key Responsibilities and Accountabilities**
- Manage the sales and relationships of your accounts to prescribed target area.
- Routinely visit existing accounts as required and sell farm supplies.
- Provide liner changes on dairy farms where required.
- Promote “Scheduled Maintenances” to accounts.
- Sell “midcap” products to customer base.
- Actively cultivate, and assist where possible, the capital sales process for your accounts.
- Manage collections (Accounts Receivable) of your accounts to ensure.
- Become the “go to” contact person for all Norwell related business, directing your customers to the correct person, supporting solutions-driven processes.
- Develop business in your prescribed management area, cold calling on dairy producers to establish new contacts and business.
- Based on your product, customer and industry knowledge, recommend product offerings and packages to your accounts that are appropriate for their success.
- Ensure your customers are aware of any product promotions or new product introductions.
- Collaborate with sales and marketing teams to elevate customer experiences, reporting on market trends and updates on their buying habits.
- Actively participate in trade shows, open houses and related events in your area and as assigned.
- Provide input on plans for trade shows and events, including team involvement, product mix, and priorities of dairy producers.
- Continually learn and grow in product and industry knowledge.
- Participate in training as prescribed by Norwell, from time to time.
- Abide by established corporate employment policies.

**Work Experience and Personality Requirements**
- Proven organizational skills.
- Previous exposure to working with CRM packages is an asset.
- Goal oriented.
- Previous sales and/or customer service experience.
- Demonstrated accountability and willingness to “own” the activities of accounts and relationships.
- Good overall knowledge of dairy industry in Ontario.
- Must be adaptable to many different customers' personalities.
- Exceptional communication skills, verbal and written with an ability to grow and foster internal staff and customer relationships.
- Team player with a commitment to Norwell’s goal of elevating the customer’s experience.

**Education Requirements**
- Proficient in English, both written and spoken.
- Excellent working knowledge of Microsoft Office products such as Outlook, Word and Excel.
- Must have a valid drivers’ license and be insurable with Norwell’s insurance coverage.
- Must successfully complete the appropriate Norwell and vendor-provided training.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as deemed necessary to meet the ongoing needs of the organization.

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