Client Care Coordinator, Surrey Pre-trial Services

7 months ago

Surrey, Canada PHSA Full time

**Client Care Coordinator**
BC Mental Health & Substance Use Services

Surrey, BC

**What you’ll do**
- Coordinate client care related activities and provide leadership in the planning and implementation of innovative and creative approach for the delivery of service. Promote quality of care by consulting and collaborating with interdisciplinary team member to help establish appropriate goal of care and individualized care plan considering the client’s physiological, psychiatric, psychological, spiritual, and sociocultural need.
- Assist staff in operationalizing care standard, client care guideline, protocol, clinical pathway, and organizational policy. Work with client and the team to minimize variance from the standardized element of care as described in the clinical pathway. Facilitate the evaluation of service to ensure program and service need are met. Ensure adherence to established policy, procedure, and protocol including those for quality assurance and the safety of staff and client; making sure that an adequate number of appropriate qualified clinical staff are available, coordinate equipment and other resource; and collaborate with other area/external resource to solve operational problem, facilitate continuity of nursing care. Advise the HSM (or on-call Administrator) of any urgent patient care issue or concern.
- Attend and participate in initial client care evaluation and admission meeting as a member of an interdisciplinary team by providing input on a variety of care issue, practice effectiveness, and administrative decision according to client care standard. Assess the client’s overall need, conduct risk assessment, formulate initial diagnostic impression, and determine priority of care requirement.
- Review client progress and need. Provide formal and informal consultation as needed to health care team member, other health care provider, and student. Promote interdisciplinary collaboration for treatment concern, continuity of care, crisis management protocol, and community resource coordination. Assist with therapeutic intervention and problem solving, provide clinical guidance and information on complex case, discuss client care issue, and develop linkage/partnership to meet client need.
- Establish, maintain, and enhance therapeutic relationship based on respect with client. Engage other in treatment planning and evaluation, provide follow-up planning, support client to manage self-care, encourage informed decision making, and empower client to improve quality of life. Teach client about management/treatment of medical condition.

**What you bring**

**Qualifications**
- Graduation from an approved School of Nursing with current practicing registration as a Registered Nurse or Registered Psychiatric Nurse with the British Columbia College of Nurses & Midwives (BCCNM).
- Completion of post basic specialty nursing certificate/program if applicable, and three (3) years' recent, related experience in the designated clinical area, including working with the applicable population group when indicated, and one (1) year's related administrative/supervisory experience or an equivalent combination of education, training and experience.
- Valid BC Driver's License and access to personal vehicle for local area travel may be required.
- Successful completion of Occupational First Aid II (OFA II) (or OFA III techniques for positions at Ford Mountain Correctional Centre)

**Skills and Knowledge**
- Knowledge of primary care practices, mental health illnesses, substance use and concurrent disorders and treatment.
- Knowledge of evidence informed nursing theory and practice, including pharmacology (indications and side-effects) and therapeutic and counseling skills.
- Demonstrated ability to provide effective leadership, supervision, work direction and consultation.
- Demonstrated ability to conduct comprehensive clinical assessments, utilizing relevant tools and rating scales, and formulate a treatment plan, participate in transition planning and provide crisis intervention.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide pr

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