Manager, The Bike Valet

3 weeks ago

Vancouver, Canada Better Environmentally Sound Transportation Full time

**Job Title: The Bike Valet Frontline Manager**

**Reports to: Business Development Manager & Analyst**

**Work Arrangement: Full-time Hybrid**

**Compensation: $27/hr**

**Start Date: April 29, 2024**

**Why Join BEST?**

Join BEST, a pioneering nonprofit leading the charge in mobility justice since 1991. At the forefront of promoting sustainable and active transportation, BEST drives innovative programs and initiatives like Living Streets, Seniors on the Move, The Bicycle Valet, and the Walk30 Challenge. We are committed to fostering vibrant, inclusive communities and championing better transportation options.

**Our Programs**:

- **Living Streets**: Promotes walking as a means to enrich public space, foster community ties, improve transportation feasibility, and enhance physical and mental well-being.
- **The Bicycle Valet**: Provides free and secure bicycle/active transportation parking across Metro Vancouver.
- **Seniors on the Move (SOTM)**: A seniors-led project in partnership with United Way B.C. that aims to increase transportation options for older adults and non-drivers.
- **Walk30 Challenge**: A month-long campaign held in April to encourage individuals to adopt a daily walking routine for at least 30 minutes, promoting a healthier lifestyle, social connections, and sustainable urban living.

This role is your chance to lead a team that’s at the forefront of sustainable transportation, making a tangible impact on community engagement and environmental stewardship. Ready to pedal forward in your career?

**What We Offer**:

- A competitive hourly wage of $27/hr.
- An engaging, responsible role where you will safeguard valuable assets and support eco-friendly transportation.
- A dynamic and diverse work environment that fosters personal growth and community impact.
- Casual dress code
- Equal opportunity employment

**About the Role**

We're hiring a Frontline Manager for our Bike Valet program. In this key role, you'll manage daily operations, lead a vibrant team, and improve the urban cycling experience. Your focus will be on operational efficiency, careful planning, and top-notch customer service. This job is more than just parking bikes - it's about promoting sustainable transportation and building community.

**Key Responsibilities**:
**Operational Management**
- Assess the feasibility of servicing multiple events based on resource availability, geographic proximity, and operational capacity.
- Oversees daily operations at all locations, ensuring adherence to operational standards and procedures.
- Coordinate with onsite staff to manage event setups, attendee interactions, and bike parking logistics effectively.
- Identify and address any operational issues or challenges that arise during events, including staffing shortages, equipment malfunctions, or customer complaints.
- Act as the primary point of contact for resolving operational issues in a timely and efficient manner, escalating complex issues to upper management when necessary.
- Review proposed business development initiatives to assess their operational feasibility.
- Provide recommendations or suggestions to enhance the operational feasibility of the proposed initiatives.
- Conducts regular patrols at Bike Valet stations to ensure smooth operations.
- Ensures equipment and facilities are in good working condition.
- Coordinates with attendants for proper setup and organization of bike parking areas.
- Responds to operational issues reported by attendants or customers.
- Investigates problems and implements immediate solutions.
- Documents and reports significant operational issues to higher management.
- Identifies opportunities for process improvement.
- Gathers feedback from attendants and customers for enhancement initiatives.
- Collaborates with relevant stakeholders to implement improvements.

**Employee Scheduling**
- Review event schedules and requirements to assess staffing needs effectively.
- Use scheduling software or spreadsheets to develop weekly or monthly rosters for Bike Valet attendants.
- Take into account factors like event duration, projected attendance, and staff availability when arranging schedules.
- Ensure timely communication of schedules to staff, delivering clear instructions and outlining expectations.
- Oversee the approval of hours and timesheets, ensuring accuracy and resolving any discrepancies in reported hours.
- Provide justification for any variations in hours to maintain transparency and accountability in payroll processes.

**Volunteer Management**
- Train and coordinate volunteers to support Bike Valet operations, ensuring alignment with organizational goals and volunteer expectations.
- Foster a positive volunteer experience through effective communication, training, and recognition programs.

**Logistics and Inventory Management**
- Maintain detailed records of inventory and equipment usage for both events and seasonal operations.
- List inventory and equipment used daily, noting quanti

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