Front Line Manager
3 weeks ago
**Job Title: The Bike Valet Frontline Manager**
**Reports to: Business Development Manager & Analyst**
**Work Arrangement: Full-time Hybrid**
**Compensation: $25/hr**
**Start Date: April 29, 2024**
**About Us**:
At BEST (Better Environmentally Sound Transportation), we have a rich history of advocating and facilitating access to sustainable transportation options through collaborative initiatives and leadership since 1991. Our organization offers innovative social enterprises, programs, and services aimed at encouraging, promoting, and enabling sustainable and active transportation choices for mobility justice in British Columbia. Presently, we operate under a four-program stream: Living Streets, Seniors on The Move (SOTM), The Bicycle Valet, and Walk30 Challenge.
**Vision Statement**:
Through sustainable transportation, we aim to foster vibrant, inclusive communities.
**Mission Statement**:
We strive to activate better transportation options through initiatives, collaboration, and leadership.
**Our Programs**:
- **Living Streets**: Promotes walking as a means to enrich public space, foster community ties, improve transportation feasibility, and enhance physical and mental well-being.
- **The Bicycle Valet**: Provides free and secure bicycle/active transportation parking across Metro Vancouver.
- **Seniors on the Move (SOTM)**: A seniors-led project in partnership with United Way B.C. that aims to increase transportation options for older adults and non-drivers.
- **Walk30 Challenge**: A month-long campaign held in April to encourage individuals to adopt a daily walking routine for at least 30 minutes, promoting a healthier lifestyle, social connections, and sustainable urban living.
**Why BEST?**
- We are an iconic non-profit working for mobility justice for everyone
- We offer a flexible schedule with hybrid work options.
- Casual dress code.
- We are an equal-opportunity employer fostering a diverse, respectful, and collaborative work environment.
**Position Summary**
The Frontline Manager oversees the daily operations of the Bike Valet program, ensuring operational efficiency, managing staff, and enhancing customer satisfaction. The role involves maintaining smooth operations, managing employee schedules, facilitating effective communication, managing logistics, and ensuring compliance with procedures and standards.
**Key Responsibilities**:
**Operational Management**
- Assess the feasibility of servicing multiple events based on resource availability, geographic proximity, and operational capacity.
- Oversees daily operations at all locations, ensuring adherence to operational standards and procedures.
- Coordinate with onsite staff to manage event setups, attendee interactions, and bike parking logistics effectively.
- Identify and address any operational issues or challenges that arise during events, including staffing shortages, equipment malfunctions, or customer complaints.
- Act as the primary point of contact for resolving operational issues in a timely and efficient manner, escalating complex issues to upper management when necessary.
- Review proposed business development initiatives to assess their operational feasibility.
- Provide recommendations or suggestions to enhance the operational feasibility of the proposed initiatives.
- Conducts regular patrols at Bike Valet stations to ensure smooth operations.
- Ensures equipment and facilities are in good working condition.
- Coordinates with attendants for proper setup and organization of bike parking areas.
- Responds to operational issues reported by attendants or customers.
- Investigates problems and implements immediate solutions.
- Documents and reports significant operational issues to higher management.
- Identifies opportunities for process improvement.
- Gathers feedback from attendants and customers for enhancement initiatives.
- Collaborates with relevant stakeholders to implement improvements.
**Employee Scheduling**
- Review event schedules and requirements to assess staffing needs effectively.
- Use scheduling software or spreadsheets to develop weekly or monthly rosters for Bike Valet attendants.
- Take into account factors like event duration, projected attendance, and staff availability when arranging schedules.
- Ensure timely communication of schedules to staff, delivering clear instructions and outlining expectations.
- Oversee the approval of hours and timesheets, ensuring accuracy and resolving any discrepancies in reported hours.
- Provide justification for any variations in hours to maintain transparency and accountability in payroll processes.
**Volunteer Management**
- Train and coordinate volunteers to support Bike Valet operations, ensuring alignment with organizational goals and volunteer expectations.
- Foster a positive volunteer experience through effective communication, training, and recognition programs.
**Logistics and Inventory Management**
- Maintain detailed records of inventory and equi
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