Assistant Manager for The Bicycle Valet Program

3 weeks ago

Vancouver, Canada Better Environmentally Sound Transportation Full time

**About us**

BEST has a long history of promoting and enabling sustainable transportation through initiatives, collaboration, and leadership. We offer innovative social enterprises, programs, and services to encourage, promote and enable sustainable and active transportation choices. Currently, the offer is a three-program stream: Living Streets, Seniors on The Move (SOTM), and The Bicycle Valet.
- Vision Statement:_ Through sustainable transportation, we build vibrant, inclusive communities.
- Mission Statement: _To activate better transportation options through initiatives, collaboration, and leadership.

**Our Programs**:

- Living Streets _promotes walking to enrich and experience public space, creating community ties, as a feasible way of transportation, and a catalyst for physical and mental health. It is a program that identifies opportunities for education and public engagement in the pedestrian realm.
- The Bicycle Valet _provides free and secure bicycle/active transportation parking across Metro Vancouver.
- Seniors on the Move _is a seniors-led, systems-charge project that aims to increase transportation options for older adults and others who do not drive, which BEST co-manages with United Way B.C.

BEST has been partnering with Translink providing support in managing and promoting Translink’s sustainable transportation initiatives. Translink is the organization’s largest stakeholders.

**Why BEST?**
- BEST offers a flexible schedule, hybrid work from home, office, and events.
- We dress casually and share a passion for multimodal transportation.

Reports to: The Bicycle Valet Manager

Work Arrangement: Hybrid

Compensation: $23/h

Hours: 35 hours/week

Start Date: ASAP

Duration: This position is available as part of the Canada Summer Jobs program and offers short-term employment. The remuneration will comply with the program's guidelines. There is a potential for extension beyond the CSJ period.

**Job Summary**:
The Bike Valet Assistant Manager will hold a critical position within the Bicycle Valet Program, serving as the second-in-command to the Bicycle Valet Manager. This role entails providing essential support to the manager in overseeing the program's operations and administration. The Assistant Manager will play a vital role in maintaining the program's success, ensuring efficient service delivery, and leading the team effectively.

**Key Responsibilities**:

- Program Management:_
- Collaborate closely with the Bicycle Valet Manager to manage all aspects of the Bicycle Valet Program.
- Assist in developing and implementing operational strategies to enhance service delivery and program efficiency.
- Assume responsibility for program operations in the absence of the Bicycle Valet Manager.
- Assigning staff shift schedule for events and seasonal bike valet locations.
- Developing and implementing staff training program.
- Team Leadership:_
- Provide guidance, support, and mentorship to the Bicycle Valet team members, including volunteers and staff.
- Coordinate team activities, delegate tasks, and ensure effective communication and collaboration.
- Event Planning and Logistics Maintenance:

- Assist in the planning, coordination, and execution of Bicycle Valet events, ensuring seamless operations.
- Oversee the deployment of the Bicycle Valet van and materials to each event.
- Provide on-site support during larger events to ensure smooth and efficient operations.
- Stakeholder and Client Engagement:_
- Attend meetings with stakeholders and clients to provide updates on program progress and achievements.
- Maintain regular communication channels with stakeholders and clients to address inquiries and provide timely updates.
- Act as a representative of the Bicycle Valet Program, fostering positive relationships with external partners.
- Reporting and Documentation:_
- Assist in maintaining accurate records and documentation for program-related activities, including attendance, post-event reports, van maintenance, and other operation-related matters.
- Generate reports and provide regular updates to the Bicycle Valet Manager, stakeholders, and clients.
- Contribute to the development of comprehensive reports summarizing program performance and key findings.
- Volunteer and Staff Coordination:_
- Coordinate volunteer and staff schedules, ensuring adequate coverage for events.
- Support staff communication, leadership, and training to enhance team performance.
- Foster a collaborative and cohesive team environment that promotes productivity and engagement.
- Administrative Support:_
- Provide administrative assistance to the Bicycle Valet Manager in planning and coordinating program activities.
- Assist with backend administrative tasks, such as record-keeping, data management, and correspondence.
- Respond to general inquiries about the program, delivering excellent customer service.
- Continuous Improvement:_
- Contribute to the identification and implementation of process improvements

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