Client Relations Specialist

2 weeks ago

Edmonton, Canada City of Edmonton Full time

**Client Relations Specialist** up to 11 months

**Job Number***:
**46860**

We have an opportunity for you to join our team. Reporting to the Program Lead of Stakeholder & Client Relations, you will develop and lead an integrated and flexible approach to product and service line management to optimize revenue, and positioning in the marketplace.

With a focus on the City of Edmonton’s Cultural Commitments to be Safe, Helpful, Accountable, Integrated and Excellent, you will:

- Develop and implement marketing and sales plans to increase revenue for Waste Services
- Recommend and develop customer service programs that will define pricing, product enhancements, sales and distribution strategies, and customer relations programs
- Assess customer needs through ongoing communication, research, and feedback systems, one-on-one meetings, and various analytics
- Manage the sales process for all available products and services - initial contact and rapport building, needs discovery, offer a solution, handle objections and close the sale
- Plan and organize promotional events and produce informational products and resources for customers, such as online service programs, trade show displays, and product branding
- Conduct needs assessments - collect, track, interpret and analyze customer feedback and coordinate with all internal customer-facing groups and operational teams
- Consult with management and external departments to suggest improvements based on gathered insights, and to improve the customer experience
- Prepare a variety of reports, write plans and develop strategies to achieve business objectives, analyze customer service processes, conduct market research, and develop marketing and customer service programs
- Analyze and evaluate market and product information, as well as resource requirements to determine compatibility with department/corporate goals and objectives
- Conduct market research to understand the competitive landscape and explore new beneficial reuses for waste streams and products to work towards our zero waste goal as a City
- Work with program areas to track performance measures, recommending changes to measures
- Analyze and interpret internal, environmental and marketplace data and trends to identify potential opportunities and to help understand impacts within the operational environment
- Liaise with other departments, industry stakeholders, community, promotion agencies, industry trade associations and others to gather data related to market and industry trends
- Collaborate regularly with partners, identify and evaluate partnership opportunities and effectiveness on an ongoing basis
- Other related duties as required

**Qualifications**:

- A Degree (or higher, or equivalent) in Business, Commerce, Administration/Management or a related field with major coursework in marketing
- 3 years of marketing, sales, client relations and/or business development experience; experience in a waste and/or municipal environment is an asset
- Knowledge of marketing, client relations and business development concepts and philosophies, accepted techniques and principles of product and service evaluation, and of the methodologies involved in market research and analysis
- Sound research skills, and good understanding of research design and results interpretation
- Goal-focused, ability to meet targets and demonstrate the ability to pursue a long-term strategic vision whilst remaining flexible to respond tactically to changing demands and/or unexpected opportunities
- Some knowledge of market trends in the waste management industry
- Creative thinking and analytical skills to interpret and analyze data, and identify interrelated factors pertaining to product and service planning and market conditions
- Self-starter, proactive and able to succeed with limited supervision
- Strong communication skills, including the ability to effectively express ideas verbally and in writing
- Excellent interpersonal skills, including the ability to communicate and work effectively with diverse internal and external stakeholders
- Strong negotiation skills and the ability to facilitate collaboration among diverse groups of people
- Excellent organizational and time management skills
- Valid Alberta Class 5 driver's license (or provincial equivalent). Must arrange own transportation to be reimbursed in accordance with City of Edmonton policy. This may require business auto insurance
- Demonstrated ability to achieve results in the context of a respectful, inclusive and service-minded style
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborati

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