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Landlord Relations Specialist
7 months ago
The Landlords Specialist will assist staff in ensuring positive relationships between staff vs Landlords, they will also mitigate any expectational costs caused by our participants.
**Nikihk Housing First
- Landlord Relation Specialist**
**RESPONSIBILITIES**:
- Collaborate with internal teams within Red Road Society to ensure interactions with landlords and teams.
- Knowledge of Residential Tenancy Act (RTA)
- Knowledge of Lease signing and liability's
- Address any landlord inquiry or concerns, while providing supports throughout issue resolution, close out and follow-up.
- Foster relationships between landlords and Housing First staff and participants
- Develop long term, mutually beneficial relationships with landlords.
- Update landlords with accurate contact information for support staff and agencies
- Mitigate Exceptional Costs between agency vs Landlords
- Manage multiple issues simultaneously
- Provide Copies of lease agreements and rent checks to landlords when requested
- Providing short-term problem-solving opportunities, identifying and assessing supports within agency vs Landlords
- Ensuring Landlord is fully informed of Housing First mission and Philosophies
- Attend appointments, meetings with clients for the purpose of providing support, mediation, or interpretation/clarification with the landlord
- Participating in agency responsibilities including but not limited to: team meeting, reflections, representing the agency at community meetings, safety and security monitoring, and other related duties.
- Partnership responsibilities including but not limited to: intake, partnership meetings, case conferencing, training and committees.
- Ensure all information is being documented in the ETO database, attend team meetings and attend supervision
- Performing other related duties as assigned by the Team Leader
- All staff are to be cross trained in Nikihk Housing 1st positions for the purpose of cover off as needed and requested by the Team Leader
**DELIVERABLES AND REPORTS**
The Landlord Relations Specialist shall provide time sheets by the last day of each month to the Team Leader.
The Landlord Specialist shall provide a weekly schedule to the Project Team Leader or his/her designate on a weekly basis. To include but not limited to:
The Landlord Specialist is to be responsible for all administration of within the scope of services. To include but not limited to:
- Reporting / payment of mileage claims
- Reporting parking for reimbursement
- Payment Authorizations for Housing Furniture and Supplies
- ETO database entry is up to date within 24 hours and has all current and valid client information
- All client hardcopy files are organized and kept up to date and has current and valid client information
**QUALIFICATIONS**
- 2-year Diploma or equivalent or 2 years to less than 3 years of experience of delivering community-based services.
- Knowledge of Landlord and Tenant Legislation.
- Understanding of current housing market and trends, vacancy rates, and rental amounts.
- Knowledge of motivational interviewing skills.
- Experience of networking with a range of partners and stakeholders.
- Experience of working at all levels across teams and/or departments within an organization.
- Excellent knowledge and understanding of poverty related issues, trends and services particularly within, but not limited to the urban Aboriginal population is essential.
- Local travel on behalf of clients and the agency is required, must have a valid class 5 license and reliable vehicle
- Criminal record and Child and Youth Information Systems check are required.
- Enthusiasm for being part of the solution to end homelessness in Edmonton.
- Must have the ability to empathize with those experiencing significant barriers in their lives.
- A significant understanding of the issues of poverty is essential.
- Able to show a demonstrated commitment to Bent Arrow’s mission and values, policies and guidelines.
- Must understand the impact the loss of culture identity and intergeneration residential school syndrome has had on Aboriginal people.
**SUPPLEMENTARY REQUIREMENTS**
- At the discretion of the Project Team Leader, or his/her designate, the Housing Landlord Relation Specialist may be required to attend orientation and other appropriate courses/training as designated by the Agency or program policies.
- Must have own vehicle and be willing to transport clients.
- Landlord Relation Specialist must have a valid driver’s license and provide a copy of their driver’s license and agree to having a driver's abstract search.
- Must have 2-million-dollar liability insurance coverage and provide a copy for employee files.
- CRIM and CYIM must be provided upon hire and must be current (within a 6-month period).
Pay: $4,332.00-$4,548.60 per month
**Benefits**:
- Automobile allowance
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Work Location: In person
