Client Service Specialist

3 weeks ago

Edmonton, Canada Alberta Women Entrepreneurs Full time

_**Client Service Specialist**_

Are you interested in joining a dynamic and collaborative team that is passionate about helping to grow businesses that are shaping Alberta? If so, Alberta Women Entrepreneurs (AWE) is searching for a **Client Service Specialist **to join their professional team.

This position is specializes in relationship building with AWE clients and partners. This includes taking ownership of the day-to-day client service, collaborating with all organization functions to communicate client needs, AWE offerings to clients, track outcomes and ensure accuracy in administration.

This position is currently a hybrid working arrangement (in-office with the ability to work from home).

**Key Roles & Responsibilities **_(include but are not limited to)_
- Own and manage AWE client intake process, tracking all client interactions and providing superior client centric service
- Represent AWE to external organizations, identifying partnership and collaboration opportunities in line with organizational goals and client support opportunities
- Organize logistics for programs and events to provide an excellent client experience
- Set up and manage program registration; track and report on registration
- Identify potential contractors, suppliers and volunteers
- Develop and maintain relationships with volunteers, vendors, and other organizations of interest that directly supports program development and delivery
- Respond to program inquiries
- Maintain calendar for programs and events
- Identify potential areas for improvement in client service
- Coordinate attendance at external events
- Work closely with Marketing, Programs and Financing teams to develop and communicate key messaging to clients; Ensure communications include up-to-date and accurate program information, resources, and tools
- Create and update accurate and timely client records for communication, programming, and reporting purposes
- Monitor for and communicate trends in client interaction, track and report on client satisfaction and gather testimonials when appropriate; support marketing in communicating effectiveness of marketing campaigns
- Professionally and warmly represent AWE in all client and external relation interactions
- Provide appropriate resource, training, and information referrals
- Track client interactions in CRM
- Monitor, review, and report on service-related key performance indicators (KPIs)
- Support internal customer service through employee recognition and coordinating celebrations of milestones
- Support maintenance of organizational calendar

**Knowledge, Skills and Abilities**
- High degree of self-motivation with the ability to work independently or collaboratively with a team
- Ability to thrive in a fast-paced, entrepreneurial environment
- Exceptional communication and service skills, warm demeanor, and superior attentive listening skills
- Strong written skills, with exceptional attention to detail
- Innovative thinker who will conceive and implement new ideas
- Organizational, interpersonal, and analytical skills
- Establish and maintain effective working relationships and collaborative work approaches
- Ability to handle difficult situations and individuals with aplomb and grace
- Demonstrates creativity, flexibility, and understanding in working with diverse populations
- Solutions and detail-oriented individual with a high degree of professionalism, diplomacy, and confidentiality
- Evidence of problem-solving skills and ability to multi-task in high-pressure situations

**Education & Experience**
- Minimum two (2) years of relevant experience providing superior service; ideally in serving professional clientele
- Diploma or degree in business administration or equivalent considered an asset
- Entrepreneurship experience considered an asset
- Experience supporting a complex organization

**About You**

The incumbent will have the ability to deliver superior client service, build relationships, multi-task and meet deadlines in a fast-paced, entrepreneurial environment. The individual is an innovative thinker who will conceive and implement new ideas through effective communication across a wide range of stakeholders. In addition, the individual will have the ability to achieve organizational goals and effectively work with cross-functional teams and establish and maintain highly effective and trusting working relationships.

This position may also travel and work some evenings and weekends for programs/events.

**How to Apply**

Schedule:

- Evening shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: Hybrid remote in Edmonton, AB

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