Landlord Relations Specialist

7 months ago

Edmonton, Canada Homeward Trust Edmonton (HTE) Full time

ABOUT HOMEWARD TRUST EDMONTON

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton's Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.

Homeward Trust embraces the Housing First philosophy. This philosophy follows the principles of finding housing accommodations first and then establishing the supports required by the client to remain in a home. Homeward Trust Edmonton's programs involve both housing (capital project funding, property management, and sourcing access to new or existing units for client use) and supportive services to individuals in or seeking access to housing programs.

The Landlord Relations Specialist (LRS) is responsible for developing and maintaining relationships with landlords and property management companies within the city of Edmonton to secure access to housing units for Housing First program participants and other members of the homeless population. This position also plays a liaison and facilitative role between agencies, front line support workers, the landlords to ensure that the client's tenancy is a successful relationship for all parties. In addition, this role assists in managing risks and issues related to tenancy and landlord relationships.

Reporting to the Manager, Landlord Relations, this position has close working relationships with the Support Services department (Housing Access and Outreach programs), Rental Assistant Program Coordinator, the Property Manager and other internal positions involved in the housing process. The LRS works in partnership with the Landlord Relations Manager in delivery of the landlord relations function and services.

The LRS has contact with a variety of external stakeholders to help support tenancy for Housing First clients. This involves creating and sustaining positive working relationships with property owners, residential property management organizations, resident managers, and other diverse stakeholders inside and outside of the housing and homelessness sector. The position ensures projects and services provide optimal housing solutions that maximize outcomes for target clients, property owners, and other vested parties.

Education and Experience

Minimum 2 years of relevant experience in residential property management, real estate or housing services.
Minimum 2 years working knowledge of the Alberta Residential Tenancies Act, Health Act, Social Housing Act, and Alberta Building Codes would be an asset.
Degree/diploma in business or related discipline is preferred.
Prior work in low-income or subsidized housing with marginalized populations is preferred.
Work with clients, community groups or industry associations involving advocacy and relationship building is preferred.
Experience and/or training in Housing First or sales is an asset.

Knowledge, Skills and Abilities

Able to establish and maintain effective working relationships with landlords, property management organizations, community agencies, coworkers, clients and other stakeholders.
Ability to work with data systems, analyze outputs and track outcomes as it relates to program delivery.
Ability to assess and analyze costs and tenancy conditions related to residential rental units.
Excellent coordination, consultation, interpersonal, negotiation/mediation, facilitation, and creative problem solving skills.
Able to work independently, and utilize sound judgment to perform all assigned duties with mínimal supervision.
Ability to build organizational trust in his or her own professionalism, integrity, and expertise.
Experience in working efficiently with MS Word, Excel, and database programs.
Knowledge and understanding of Aboriginal cultures and tradition and ability to work with culturally diverse people.
An awareness and sensitivity to the plight of individuals experiencing homelessness, as well as the needs of particular vulnerable sectors is an asset. Able to exercise discretion, compassion, and empathy, and maintain confidentiality.
Basic working knowledge of the non-profit sector, especially organizations working on homelessness and housing in Edmonton.

KEY RESPONSIBILITIES

The Landlord Relations Specialist is responsible for supporting the promotion of the Housing First program to Edmonton's rental community, building partnerships with property managers and landlords to secure access to units for program clients, providing resource and liaison support between agencies and landlords, deliver training to housing teams, and reporting of activities and outcomes. Risk and issues management related to landlord concerns and tenancy are also responsibilities of this role. Specific duties include:
**Promote the Housing First program**:
Build awareness with housing providers of the Housing First philosophy and its ability t

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