Customer Experience Coordinator

8 months ago

Edmonton, Canada Akash Homes Full time

**We believe home is more than just a place**.**

Akash Homes isn't just about constructing buildings; we're dedicated to crafting high-quality homes that everyone can cherish. With operations in Edmonton, Calgary, Winnipeg and surrounding areas, we specialize in starter and move-up homes in sustainable communities at attainable prices.

We are looking for a Customer Experience Coordinator to join our Customer Service department at Akash Homes Head Office in Edmonton, Alberta.

**What your team does**:
At Akash Homes, we're experiencing exciting growth. Our Customer Experience Team plays a crucial role in ensuring this growth is steady and sustainable. They prioritize relationships with our homeowners and external teams to ensure seamless collaboration, transparent communication, and mutual success. This team also focuses on delivering exceptional customer support, enhancing customer satisfaction, and building strong, long-lasting relationships with our homeowners.

**What **you’ll** work on**:
**Customer Inquiry Management**:

- Provide accurate information about homes, communities, and builder services.

**Customer Support**:

- Assist customers with non-warranty related issues and general questions.
- Guide homeowners through the onboarding process and provide ongoing support.

I**ssue Resolution**:

- Handle customer complaints and concerns, escalating issues to the Customer Service Manager as needed.
- Ensure timely and effective resolution of customer issues.

**Proactive Engagement**:

- Conduct homeowner orientation sessions and provide educational resources.
- Engage with homeowners regularly to ensure their needs are met.

**Documentation and Reporting**:

- Maintain accurate records of customer interactions and issues.
- Report on customer satisfaction and feedback to the Customer Service Manager.

**What **you’ll** bring**:

- **Exceptional Cu**stomer S**ervice**. **Previous experience in a customer service role, preferably in the homebuilding or real estate industry.
- **Technical Proficiency**: Proficiency in using customer relationship management (CRM) software and other relevant technology tools.
- **Polished **Interpersonal Skills**: Excellent interpersonal skills with the ability to build rapport and maintain positive relationships with homeowners.
- **Adaptability**: Ability to adapt to changing situations and handle multiple tasks simultaneously.
- **Empathy**: Strong sense of empathy to understand and address customer concerns effectively.
- **Proactive Attitude**: Proactive approach to engaging with homeowners and anticipating their needs.

**What you will find here**:
Some highlights of our total compensation at Akash Homes are:

- Competitive Salary
- Extended health care (dental, vision)
- Matching RRSP program
- Continuing Education Support
- As we continue to scale, we are committed to investing in a total compensation package that matches the needs of our team members_._

**Our Team Says **It** Best**

Above all, we cherish our culture at Akash Home. Here’s what some of our Akash Team Members have to say:
“This company is like a mismatched puzzle. We all represent different pieces and we all somehow fit together well.”

“We're supportive and we work really hard. We're kind of like a scrappy startup.”

“We're not just going to grow here, we're going to grow together. That is really important, because you can't leave half of your team behind. There is always going to be trial and error in everything we do and we’ll succeed by working through it all together.”

**IDEA (Inclusion, Diversity, Equity & Accessibility) at Akash Homes**

Akash Homes provides accessible accommodation during the recruitment process. If you require accommodation, please tell us, and we will work with you to meet your needs.

**Thank you to all who apply. Only those considered for an interview will be contacted**.

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