Manager Change Management

2 weeks ago

North Vancouver, Canada ICBC Full time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Manager Change Management

**Job Title**: Manager Change Management Reference Number: 117608

**Location**: North Vancouver Employment Type: Permanent Full Time

**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/05/01

Position Highlights

The Human Resources team is currently seeking a dedicated and enthusiastic individual to fill the Manager Change

Management role. You will lead a team of Change Management Specialists and Consultants through the design and

development of organizational systems that encourage stakeholders (internal & external) to quickly adopt new technologies, new

business processes and new ways of performing various operations, with the ultimate purpose of improving the company's

return on investment.

Reporting to the Director, Organizational Development & Effectiveness, the Manager will be responsible for providing guidance,

advice and support to clients in managing all aspects of change associated with the transformation of the organization to align

with business processes, systems and technology, job roles and organizational structures. This includes oversight and

leadership of all organizational Change Management project team activities with the focus on the people side of change.

Highlights
- Lead the organization wide promotion of the change team’s service delivery model, its framework/toolkit, as well as building on

a campaign to develop organizational wide change mindsets and change maturity levels in ICBC
- Accountable for the design, governance of the established change management framework and toolkit for the Change

Management Centre of Expertise (CoE)
- Champion and promote a holistic and integrated approach in identifying opportunities, risks and limitations amongst projects

across all divisions
- Sets the stage, the tone and direction of what change products the team needs to build to fulfill its service delivery offering
- Oversee a portfolio of ongoing change management projects, inclusive of change governance, resourcing and reporting around

projects
- Advise senior leadership on change management best practice, partnering to educate, advice and deliver change management

services to support their business objectives
- Collaborates with HR colleagues on the design and implementation of change management related initiatives pertaining to

building organizational change capability
- Assess the need for external partners to work alongside ICBC’s change management team and support where required for

larger programs
- Manage external partners/vendor relationships as required
- Accountable for the development and management of metrics and dashboards to measure and report on the ROI, measure,

track the number of change projects across the organization and the level of impacts across business areas and individual

stakeholder groups
- Accountable for the management and leadership of the Change Management Centre of Expertise, which is comprised of

Change Management Specialists and Consultants
- Provide coaching, guidance and technical direction to Change Specialists, Change Consultants and external contractors

ensuring they are fully equipped and supported to achieve change objectives
- Establish best practices and procedures in change management that drive and support the organization’s ability to meet

operational, financial, and service requirements

Position Requirements

Specific to the leadership accountabilities of this role, the Manager, Change Management should possess and/or demonstrate:

- 5+ years of people leadership experience
- Thorough knowledge of, and experience in, change management principles and methodology
- Deep experience in organizational change management program design and implementation
- Deep experience in project management and resource management
- Sound knowledge of the process areas being transformed and an understanding of how the process, including supporting

system(s), integrates with other processes and initiatives
- Being adept at learning the client business, creating internal partnerships, fostering collaboration and recommending strategies

that fit the client culture and business model
- Competent in diagnosing individual and organizational performance improvement needs, matching intervention methodolog

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