Fixed Operations Manager
4 weeks ago
With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.
We are currently looking for a Fixed Operations Manager (FOM) to join our team in Mississauga, ON (Central Region).
**Job functions Include but are not limited to**:
Increase NCI parts and service revenues and profits through the achievement of set objectives in relationship to parts and accessories sales/wholesale targets
Enhance overall customer experience through the achievement of specific VOC objectives and process implementation
Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards
Manage the administration of the Nissan Warranty and Goodwill policy at the customer level if necessary
Closely work and support Dealers in achieving their customer satisfaction objectives
Liaises between NCI and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues
**Minimum Qualifications**:
A University Degree preferred in business/marketing or equivalent experience plus a minimum of 5 to 7 years business experience with at least 3 years in the automotive industry
The incumbent is expected to make decisions in the field relating to sales and marketing, warranty, parts and service co-op, parts and accessory, with mínimal supervision
By the nature of the position, the incumbent in this position deals with issues that require some analysis/creativity resolve (i.e. non-performing dealers)
Nissan Canada, Inc. is proud to be recognized as a Great Place to Work for the fourth year in a row. This certification was made possible thanks to our employees who share a continued focus on building, sustaining, and being a part of a high-performing workplace culture. Join our winning team today.
NISSAN FOR EVERYONE
People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.
Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.
Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.
Join us as we carry our commitment to diversity and inclusion into the future.
Brampton Ontario Canada
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