Operations Supervisor- The Brick

1 month ago

Mississauga, Canada The Brick Full time

Is this job for you?:
Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

**WELCOME HOME**

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations

**Responsibilities**:
Reporting to the Store Manager, the Operations Supervisor will have the following responsibilities:

- Maintain excellence in store merchandising, detail and customer service
- Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals
- Handle escalated customer service issues and offer solutions
- Ensure 100% customer satisfaction
- Lead by example, promoting teamwork within all departments
- Ensure a high-level of data entry accuracy with mínimal errors
- Maintain store inventory levels and inventory accuracy
- Control and reporting of Accounts Receivable and Accounts Payable
- Understand, implement and ensure compliance with all Brick Group policies & procedures

Qualifications:

- High school diploma or equivalent; post secondary education an asset
- 2 or more years of customer service or sales experience
- Previous retail Supervisory or Senior Associate experience an asset
- Proven track record in customer service, operations and merchandising
- Excellent verbal and written communication skills
- Highly developed problem solving skills
- Good time management skills and work ethic
- The ability to promote an extreme level of excellence and pride in customer service and store detail
- Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?:

- Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Access to free personal development training
- Employee discounts & Personal "Paid" days off
- Recognition, incentives, prizes and giveaways

Be a part of Canada’s largest home furnishings retailer

We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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