Operations Manager- The Brick

4 weeks ago

Mississauga, Canada The Brick Full time

Is this job for you?:
Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

**WELCOME HOME**

The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations

**Responsibilities**:
Reporting to the Store Manager, the Operations Manager will have the following responsibilities:

- Implement, communicate and ensure compliance with all operating procedures, processes and policies
- Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
- Handle escalated customer service issues and offer solutions
- Increase location profitability and efficiency
- Maintain excellence in store merchandising, detail and customer service
- Ensure 100% customer satisfaction
- Promote team work within all departments
- Minimize errors and ensure a high-level of data entry accuracy
- Maintain store inventory levels and accuracy
- Control and reporting of Accounts Receivable and Accounts Payable

Qualifications:

- High school diploma or equivalent; post secondary education an asset
- 2 or more years of Supervisory or Management experience in a Retail environment
- 2 or more years of Customer Service or Sales experience
- Successful track record in customer service, operations and merchandising
- Excellent communication, interpersonal and problem solving skills
- Ability to lead, motivate and manage a team
- Highly developed time management and organizational skills
- Working knowledge of retail operating systems
- Flexibility to work any shift, including evenings and weekends, as required

Why The Brick?:

- Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
- Competitive pay
- Paid training
- Career progression program
- Access to free personal development training
- Employee discounts & Personal "Paid" days off

Be a part of Canada’s largest home furnishings retailer
- We welcome all abilities to apply.

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

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