Training Specialist- Client Solutions Centre

7 months ago

Montréal, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Contract**: 18 months

**Location**: One day per week in office (Downtown Toronto or Montreal)

Are you an innovative thinker? Do you embrace change? Strive to go beyond customer expectations and have a passion for continuous learning? Are you motivated by the ability to provide training, coaching and mentorship to develop others? By taking on this role, you will be a key contributor to the ongoing success of the Client Solutions Centre (CSC). The CSC represents one of the fastest growing and most profitable areas in the Canadian operation.

You are a natural problem solver, a compelling communicator with a strong desire to provide an exceptional training experience. You possess an expertise in instructional design and learning methodologies that are critical in supporting talent development objectives and driving successful business outcomes. You take great pride in knowing and respecting the influence you have with new employees to the company. You thrive in fast-paced environments, are comfortable with technology and love to work in collaboration with others.

**What will you do**:

- Manage the design, delivery, assessment, and improvement of new hire training programs as well as ongoing learning opportunities across the CSC
- Research and prepare educational material such as presentations, digital modules, on-demand training videos, etc.
- Utilize a variety of training methodologies, techniques, concepts, and authoring tools to ensure maximum effectiveness of the training program
- Create engaging instructional content and deliver effective training opportunities that adequately accommodate both on-site and remote attendees, across various geographic regions
- Provide continuous improvement of learning opportunities, define criteria and assessments to evaluate learner performance, and ensure the maximum effectiveness of the company's efforts towards inclusive learning
- Identify individual learning styles and adjust facilitation accordingly
- Provide detailed feedback on new hire/learner progression
- Establish strong working relationships with business partners to assess training needs and ensure training programs are kept current
- Participate in business unit initiatives or projects to support business objectives
- Be an ambassador for Sun Life’s Client for Life principles by modeling the way in all your interactions

**What you need to succeed**:

- 5+ years of experience in development and delivery of training programs using expertise in instructional design, program design & development, adult learning theories and training technologies
- 3+ years of experience using eLearning authoring tools (ex: Articulate) and creating digital learning content
- Ability to manage and prioritize multiple projects, deliverables, and competing priorities
- Demonstrated time management and organization skills
- Ability to work effectively and collaboratively in a cross-functional team environment
- As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required **for Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide
- Top notch facilitation skills, with the ability to influence, persuade and motivate
- Comprehensive knowledge of wealth management products, financial markets, retirement options, and insurance
- Ability to work independently within scheduled deadlines
- Ability to quickly assess the strengths and needs of learners and adjust the training to accommodate the learners’ needs
- Excellent interpersonal and communication skills, both written and verbal

**Preferred skills**:

- Previous sales training experience within the financial services industry
- Knowledge of group retirement products (GRS) and group insurance products (GB)
- Post-secondary degree in Learning and Development, Instructional Design, Adult Education, eLearning Development or another related field
- Corporate training certification or designation

**What’s in it for you**:

- Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative and inclusive culture
- A collaborative and interactive team environment
- Being part of our journey in developing the next greate

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