Customer Operations Manager
3 months ago
**Customer Operations Manager - Electrification**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Country Customer Experience Lead
**Your role and responsibilities**:
- Develops optimization plans to increase operational excellence and customer satisfaction in the sales process. - Builds long-term customer relationships by ensuring exceptional service and consistently exceeding expectations. - Focuses on the delivery performance, time to book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order-one delivery, percentage of clean orders, and Net Promoter Score (NPS). - Develops and ensures the deployment of order entry, inventory management, and order management processes: customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration (in consultation with Finance), orders/customers block management, and implementation of best practices to ensure that customers receive accurate and timely acknowledgment and delivery of products. - Implements pre-order booking routine control checks, identifies and classifies the root causes for pre-order bookings, and takes preventive actions. - Implements post-sales support processes and shares best practices and lessons learned across the organization/local unit to ensure a faster resolution of customer cases (e.g., order booking, technical and delivery complaints, delay in delivery, etc.). - Organizes and manages internal or third-party call centers (if any) or works closely with country or regional call centers acting as the single point of contact for the division in the local unit. - Leads the local implementation of the customer’s cases management program. - Leads detailed gap analysis across the customer support processes and provides solutions to achieve and exceed expected service level at optimized costs by utilizing lean six-sigma assessment methods and tools.
**Qualifications for the role**:
- Bachelor's degree in administration, operations management and/or logistics
- 5 to 8 years of experience in Customer management and the inventory planning field
- Knowledge of lean manufacturing, material and component flow and information management principles
- Demonstrated abilities in quantitative analysis
- Business acumen
- Ability to manage a team of 6 to 10 members
- Strongly motivated by success and eager to work in a demanding environment
- Ability to develop proactive relationships with various business partners
- Excellent written and spoken communication skills
- Bilingualism (English, French)
- Proficient in MS Excel, PowerPoint and Access; SAP is an asset.
**Benefits**:
- Retirement plan
- Healthcare plan
- Accident insurance
- Wellbeing program
**More about us**:
-
Customer Service Manager
5 months ago
Saint-Laurent, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...
-
Operations Manager
3 months ago
Saint-Laurent, Canada Let's Get Moving Full timeThe Operations Manager will be responsible for all aspects of branch development, customer relationship management, building and managing a moving fleet. The Operations Manager will have significant contact with the Canadian franchise team, movers, sales team and customers, and will need to interpret their requests and then assign appropriate resources to...
-
Customer Support Manager
5 months ago
Saint-Laurent, Canada E-SMART Control Full time**Who We Are** E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its...
-
Customer Support Manager
5 months ago
Saint-Laurent, Canada E-SMART Control Full time**Who We Are** E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its...
-
Customer Support Manager
5 months ago
Saint-Laurent, Canada E-SMART Control Full time**Who We Are** E-SMART develops and manufactures innovative ADAS solutions that increase the safety of fleet vehicles. E-SMART helps set new safety standards with Intelligent Speed Adaptation. This solution determines vehicle location in real time to actively manage the maximum speed the vehicle can attain in the respective posted speed zone. Along with its...
-
Operations Manager
5 months ago
Saint-Laurent, Canada ABB Full time**Operations manager**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking...
-
Customer Experience Centre Manager
2 months ago
Saint-Laurent, Canada Imperial Dade Full timeImperial Dade Canada, leading national distributor, has a job open in Mississauga or Montreal. The role of the Customer Experience Centre Manager (CXCM) is to provide leadership to the company’s Customer Experience Centre and its teams. The CXCM is responsible for the operation and performance of a centre that is focused on providing an exceptional...
-
Customer Success Manager
5 months ago
Saint-Laurent, Canada CAE Full time**Role and Responsibilities** Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world-class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us! The Customer Success Manager will...
-
Operations Manager
2 months ago
Saint-Laurent, Canada Mad Science Group Full time**Benefits**: - Company parties - Flexible schedule - Paid time off - Training & development The Operations Manager is responsible for supervising all aspects of the company’s program operations. Program operations encompass HR duties for all staff, equipment, inventory, and program curriculum. We are looking for an Operations Manager that is...
-
Operations Manager
5 months ago
Saint-Laurent, Canada Guillevin International Full timeOperations Manager Status: Regular, Full time **Location**: St-Laurent, Quebec Job Description Reporting to the Business Centre Manager, the Operations Manager will work and oversee operations at the Business Center. **MAIN RESPONSIBILITIES**: - Increasing the effectiveness and efficiency of support services through improvements to each function,...
-
Customer Service
5 months ago
Saint-Laurent, Canada Unisync Group Limited Full timeUnisync is a leading provider of award winning North American Corporate Apparel, and Public Safety, Law Enforcement Uniform, Equipment supplies and protective garments across Canada and the United States. Our customer base includes Air Canada, WestJet, Canadian Coast Guard, Purolator, Petro Canada, Home Hardware, Alaska Airlines and a broad base of...
-
Bilingual Customer Support Manager
5 months ago
Saint-Laurent, Canada CHEP USA Full time_**Bilingual - fluent French / English required**_ **Position Purpose** Manage a Territory of retail and commercial customers. Accountable for delivering a consistent and exceptional level of service with their book of assigned customers. Continuously improve our customer satisfaction & loyalty within assigned territory as measured through annual NPS...
-
Customer Service Manager
5 months ago
Saint-Laurent, Canada VVIVID VINYL Full time**About us** VViViD Vinyl is a worldwide distributer of specialized vinyl and craft products. We have set the bar in innovation and are constantly developing new and improved products. We are looking for someone who is self motivated, organized and energetic to join our team. Customer Service Manager **Duties**: - Oversee and manage the customer service...
-
Analyst, Customer Skyline Strategic Management
5 months ago
Saint-Laurent, Canada Bombardier Full timeBombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: - Lead...
-
Branch Operations Manager
5 months ago
Saint-Laurent, Canada Stallion Express Full time**Description** As our Branch Operations Manager, you will be responsible for the daily functions at our Montreal branch. To succeed in this role, you must have a background in Logistics/eCommerce, along with effective time management, strong communication, accountability, and flexibility. If this sounds like you, we would love the opportunity to get to...
-
Customer Success Manager
5 months ago
Saint-Laurent, Canada CAE Full time**About This Role** Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us! At CAE, we are committed to elevate the...
-
Director of Customer Care and Account Manager
5 months ago
Saint-Laurent, Canada Andy Transport Full time**About us** ANDY takes great pride in delivering exceptional, customized services encompassing goods transportation, logistics, warehousing, and fleet management solutions. With a wealth of European and North American experience and expertise in our domain, we are renowned for our ability to translate clients' operational needs into lucrative business...
-
Manager, Lm Operations
5 months ago
Saint-Laurent, Canada RXO Full time**Accelerate your career at RXO.** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As the...
-
Customer Success Manager
5 months ago
Saint-Laurent, Canada CAE Full time**Role and Responsibilities** Are you looking for a work environment where you can innovate, reach greater heights and collaborate with experts from a wide range of sectors? You want to join a world class company and industry leader with projects to which you would be proud to contribute? Come share your passion with us! At CAE, we are committed to elevate...
-
Sales and Operations Management Trainee
5 months ago
Saint-Laurent, Canada Penske Truck Leasing and Logistics Full time**Position Summary**: Take charge. Think fast. Move forward. As a Sales and Operations Management Trainee in our fast-paced environment, you will use your hard-earned degree to run a business and quickly solve problems for our customers - who will depend on you to achieve success. Penske will introduce you to our sales processes, leading-edge technology and...