Service Dispatch Administrator

5 months ago

Burlington, Canada Neelands Full time

Neelands is a family owned, private Canadian company that has been in the refrigeration and HVAC business since 1958. We have a long history of providing comprehensive refrigeration and HVAC design, installation, and service offerings to Supermarkets as well as Commercial and Industrial markets across North America. We are a leader in advanced refrigeration technologies and state of the art products, offering turnkey solutions for new construction, retrofits for existing facilities, system controls, HVAC services, and sustainable energy services.

Since 1958, Neelands has been providing industry-leading and customized solutions for a broad range of industries and businesses. We are proud to have a dedicated and highly skilled technical team that is focused on refrigeration, HVAC, energy management, controls, equipment sales, and service and maintenance.
Neelands Group began as a family-run business and, to this day, we treat our team like extended family. We offer a competitive salary, learning opportunities, and a range of benefits.

**The Position**:
Neelands is searching for a Service Dispatch Administrator. This position will report into the Service Operations Manager and support our Commercial HVAC Service team.

**Responsibilities**:

- Helping customers with their day-to-day requirements
- Answering customer calls for HVAC service
- Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager
- Resolving inquiries and communicating information to Service Technicians
- Logging service information into both the in-house system and customer service portals daily to ensure up-to-date status and arrival times are within requirements
- Reconciling work orders to timecards
- Effective use of GPS software including running reports
- Assisting internal departments with inquiries
- Assisting technicians with both service appointments and Purchase Orders
- Arranging for shipping of equipment and parcels as needed
- Receiving packages and mail as needed
- Reporting duties related to service operations
- Clerical responsibilities as required
- Special projects and other duties as required
- Running reports such as call status, and following up with technicians as required
- Assist sales team with requests
- Other duties as assigned

**Qualifications**:

- A friendly and professional approach to dealing with both customers and technicians
- Fully proficient with Microsoft Office Suite
- Ability to adapt to and learn software; experience with Acumatica would be considered an asset
- Excellent communication and customer service abilities
- A self-starter who is highly effective working independently and within a team
- Flexibility, along with the ability to operate well under pressure
- Ability to perform in a high pressure, time-sensitive environment
- Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
- A keen attention to detail

**What you Bring to the Team**:

- A friendly and professional approach to dealing with customers
- Excellent communication skills and customer service abilities
- A self-starter who is highly effective working independently and within a team
- Flexibility, along with the ability to operate well under pressure
- Ability to perform in a high pressure, time-sensitive environment
- Organizational skills and problem solving with respect to multi-tasking and prioritization of responsibilities
- A keen attention to detail
- A positive, hands-on, “can-do” attitude

Why join Neelands?
- Paid Time Off - Vacation & Sick Days
- Benefits
- RRSP/DPSP
- Competitive Salary
- Paid weekly
- Employee Assistance Program (EAP)
- Professional Development and Training

Neelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process, they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.

If you are a team player and you are looking for an opportunity to grow with Neelands, we encourage you to submit your resume.
We thank all applicants for their interest in Neelands; however only those selected for an interview will be contacted. Please no phone calls or agencies.
Neelands is an equal opportunity employer.
Accommodations are available upon request. If applicable, please inform Neelands Group Limited of accommodations that are required during the recruitment process.

  • Service Dispatcher/administrator

    5 months ago

    Burlington, Canada Alta Equipment Group Full time

    Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team! We provide our employees with the following tools and resources to be successful: - Company paid cell phone - Paid vacation -...

  • Service Dispatcher

    5 months ago

    Burlington, Canada Neelands Full time

    Neelands is a family owned, private Canadian company that has been in the refrigeration and HVAC business since 1958. We have a long history of providing comprehensive refrigeration and HVAC design, installation, and service offerings to Supermarkets as well as Commercial and Industrial markets across North America. We are a leader in advanced refrigeration...

  • Dispatcher

    5 months ago

    Burlington, Canada All Stars Roofing Full time

    **Job Overview**: We are currently seeking a Dispatcher to join our team for Roofing & Disposal business. **Responsibilities**: - Coordinate and schedule transportation of bins and materials - Communicate with drivers, customers, and internal teams to ensure timely delivery - Enter data accurately into the system - Monitor and track shipments to ensure...

  • Dispatcher

    4 weeks ago

    Burlington, Canada BJ's Wholesale Club Full time

    The Benefits of working at BJ’s • BJ’s pays weekly •Eligible for free BJ's Inner Circle and Supplemental membership(s)* • Generous time off programs to support busy lifestyles*  o Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty • Benefit plans for your changing needs* o Three medical plans**, Health Savings Account...

  • Dispatcher

    5 months ago

    Burlington, Canada Attridge Transportation Incorporated Full time

    _Attridge Transportation is a Canadian company devoted to "Safety in Motion". A transportation company providing pupil transportation and charter services to School Boards, Independent Schools, Colleges, Universities plus other educational institutions and organizations requiring pupil and person transportation. We are Canada's largest family owned and...

  • Dispatcher

    5 months ago

    Burlington, Canada First Transit Canada Full time

    At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line. At First Student, we are proud to offer: Tremendous Career Advancement Opportunities due to...

  • Dispatch Supervisor

    5 months ago

    Burlington, Canada Canuck Express Full time

    We are a Burlington-based Transportation company looking for a** Dispatch Supervisor** to run our daily operations. The Dispatch Supervisor is in control of the day shift dispatch department and oversees all day-to-day operations from order confirmation and load planning to resolving any driver/customer issues that arise. **Duties and Responsibilities**: -...

  • Dispatch/operations Supervisor

    5 months ago

    Burlington, Canada Canuck Express Full time

    We are a Burlington-based Transportation company looking for a Dispatch/Operations Supervisor to run our daily operations. The Dispatch Supervisor is in control of the day shift dispatch department and oversees all day-to-day operations from order confirmation and load planning to resolving any driver/customer issues that arise. **Duties and...

  • Dispatch Supervisor

    5 months ago

    Burlington, Canada CE Transportation Solutions Full time

    We are a Burlington-based Transportation company looking for a ** Dispatch Supervisor** to run our daily operations. **Duties and Responsibilities**: - Direct and supervise the activities of staff in relation to transport operations within the company on duties like dispatching and tracking/monitoring of transportation vehicles. - Throughout the shift,...

  • Administrative Assistant

    7 months ago

    Burlington, Canada CIMCO Full time

    **Company Profile** We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education. **Position Summary** CIMCO Refrigeration is looking for a full-time Administrative Assistant (Internal title: Contract Service Administrator) for our...

  • Highly Skilled Dispatcher Professional

    2 days ago

    Burlington, Ontario, Canada Paladin Security Full time

    Are you a customer service expert with excellent communication skills and a passion for helping others?Paladin Security, a leading provider of security services, is seeking a highly skilled dispatcher professional to join our team.This role involves assisting the supervisor and/or team lead with incident and complaint investigations, communicating...

  • Contract Administrator

    1 month ago

    Burlington, Canada CIMCO Full time

    **Company Profile** We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education. **Position Summary** CIMCO Refrigeration is looking for a fulltime Contract Administrator for a 1 year contract opportunity in our Burlington office. The...

  • Dispatch - Distribution Centre (Burlington)

    5 months ago

    Burlington, Canada Gerrie Electric Wholesale LTD Full time

    Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and...

  • Contract Administrator

    7 months ago

    Burlington, Canada CIMCO Full time

    **Company Profile** We offer our employees excellent compensation, medical and dental benefit programs, retirement savings options, career development opportunities, mentoring and continuing education. **Position Summary** CIMCO Refrigeration is looking for a full-time Contract Administrator for Burlington office. **Role Responsibilities** - Daily and...

  • Dispatch Operator

    5 months ago

    Burlington, Canada Paladin Security Full time

    Dispatch Operator - Joseph Brant Hospital **Position**: Dispatcher **Site**: Joseph Brant Hospital **City**: Burlington, ON **Status**: Full-Time **Hours**: Rotating Continental 07:00-19:00/19:00-07:00 **Pay Rate**: $19.22/hr. Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients...

  • Dispatch Operator

    5 months ago

    Burlington, Canada Paladin Security Full time

    Dispatch Operator - Joseph Brant Hospital **Position**: Dispatcher **Site**: Joseph Brant Hospital **City**: Burlington, ON **Status**: Full-Time **Hours**: Rotating Continental 07:00-19:00/19:00-07:00 **Pay Rate**: $19.22/hr. Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients...

  • Service Coordinator

    4 days ago

    Burlington, Canada Strive Mechanical Services Inc. Full time

    At Strive Mechanical Services Inc., we’re dedicated to keeping things running smoothly. As a leader in general repair and maintenance, we specialize in HVAC, plumbing, and mechanical systems for residential, commercial, and industrial clients. We pride ourselves on delivering exceptional service, and we need a dynamic **Service Coordinator** to help us...

  • Receptionist & Office Administrator

    1 month ago

    Burlington, Canada Service Inspired Restaurants Full time

    Company & Brand Overview: **Our Story** At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone. Our values and promises are not simply a dream, vision, or mission, but a way of life for every person that becomes or...

  • Freight Brokerage Dispatch Planner Oakville

    3 weeks ago

    Burlington, Canada Concepts (GTA) Inc. Full time

    **Join a Dynamic Team as a Freight Brokerage Dispatch Planner!**: 12-month maternity leave contract to start. Are you ready to take your career to the next level in a fast-paced, growth-oriented environment? This Full-Service Supply Chain Management Services company based in Oakville, is on the hunt for a talented Freight Brokerage Dispatch Planner to join...

  • Service Dispatcher

    7 months ago

    Burlington, Canada Overhead Door Corporation Full time

    E **SSENTIAL DUTIES AND RESPONSIBILITIES i**nclude the following. R - ispatch Technicians in Service Fusion. M - anage the day-to-day work flow for the department and direct the technicians’ schedules and responsibilities. S - tay apprised of the Technicians progress during the course of the work day. R - esponsible for managing the relationships of new...