Service Dispatcher/administrator

5 months ago

Burlington, Canada Alta Equipment Group Full time

Come work for the largest equipment dealer in North America Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award winning team

We provide our employees with the following tools and resources to be successful:

- Company paid cell phone
- Paid vacation
- Outstanding benefits package (Medical and Dental, plus much more)
- Pension Plan with match
- Competitive wages

**Responsibilities**:
Our industrial equipment group is looking to add a full-time Service Dispatcher/Admin to join our Burlington, ON location. The responsibilities of the position consist of, but are not limited to:

- Dispatching of all incoming service calls
- Follow up after the service call to ensure that customer's expectations were met and exceeded.
- Schedule appointments for preventative maintenance by managing and maintaining PM information system.
- Completing estimates and quotations
- Issuing workorders to service technicians
- Completing invoicing of workorders in a timely manner
- Arrange 3rd party services
- Maintain documentation, including PO, invoices, work orders, reports etc.
- Back up for parts department when required.

**Qualifications**:

- Customer service experience is highly preferred.
- Exceptional communication and organizational skills.
- Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
- Possess excellent verbal and written communication skills.
- Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.
- Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
- Mathematical Skills - Basic: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

**About Alta**:
Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

**What We Look For**:
**Other Opportunities at Alta**:
Please visit our careers page at altg.jobs to view other openings that may be of interest to you

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