Dispatch - Distribution Centre (Burlington)

6 months ago

Burlington, Canada Gerrie Electric Wholesale LTD Full time

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

**Culture**

Our core purpose is passionately helping customers be more successful by delivering exceptional experiences. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

**What you will be doing**

The Dispatcher position is a part of the Transportation Team at Gerrie. The Dispatcher will be working out of the Gerrie DC (Burlington) covering the afternoon operation and is responsible for assisting the Shipping Team with sorting and building the shipments and deliveries for the next day deliveries. The position will receive additional training for the assistance and coverage in loading and unloading long product.

**DISPATCH TASKS**

Prepares and updates field units and route schedules

Logs calls and service requests and responds in timely manner

Monitors and maintains multi-line communication systems

Organizes deployment strategy based on field personnel and urgency of requests

Utilizes computer-aided dispatch systems

Records accurate information such as location and time

Determines, monitors, and ensures the availability of units of dispatch

Coordinates Preventative Maintenance Schedules for vehicles

**DRIVING RESPONSIBILITIES**

Occasional transit van transport assist with pickup and delivery requests (rush/emergency basis)

**TEAMWORK AND COLLABORATION**

Create and maintain a team atmosphere and ensure employee concerns are resolved promptly

Work collaboratively with Account Mangers, Product Managers and other sales staff to create an exceptional customer experience

**COMMUNICATION**

**QUALITY**

Ensure understanding and adhere to ISO policies and procedures.

Perform continuous evaluation, development and execution of policies and programs.

Fosters and embodies a culture of continuous improvement in both daily and forecasted operations

**PERSONAL DEVELOPMENT**

Participate proactively in related education opportunities and works collaboratively to participate and maintain professional networks to enhance your knowledge and skills

Participates within relevant internal committees and special projects as requested

**What you bring to the table**

High School or equivalent

Minimum 2 years of relevant work experience

Working knowledge of MS Office

Experience with TMS

Excellent organizational and multitasking skills

Knowledge of dispatch codes and phonetic alphabet

Able to work for extended hours (afternoon shift)

Strong interpersonal skills

Outstanding communication skills

G Class License or above

Clean Driver’s Abstract

Transit / 5 Ton driving experience

Ability to lift up to 50 lbs

Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

**We believe in taking care of our people**

Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development, and career growth opportunities

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment

**Words that our employees use to describe us**

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful
- Flexible interview options are available

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